Casual Customer Service Officer

2x Casual Positions until 31 December 2026 (Peak Enrolment Period Coverage)Position 1: 38 hours per week (Monday – Friday, 8:30am – 4:30pm)Position 2: 30.4 hours per week (Flexible days and hours)Based at either Yallourn, Morwell, Traralgon or Sale FLC campus (travel may be required during work hours, to support across other campuses)$40.16 per hour (inclusive of 25% casual loading) + SuperJob Reference No. 26103
Are you passionate about delivering exceptional customer service and helping people achieve their career aspirations? Would you like to join a fast-paced work environment that values collaboration, fosters a positive and rewarding workplace culture, and is dedicated to supporting student success?
TAFE Gippsland is seeking enthusiastic, customer-focused, and highly organised Customer Service Officers to join our Student Operations team. You’ll bring together excellent customer service with strong administrative capabilities, ensuring enrolment processes are completed accurately and efficiently while supporting students throughout every stage of their enrolment journey.
About the roleAs part of our peak enrolment period, we are seeking casual Customer Service Officers to provide vital support to our Student Operations team. This is an exciting opportunity to contribute to a high-volume, fast-paced environment where your organisational skills, attention to detail, and commitment to customer service will make a real difference to the student experience.
In this role, you will assist prospective and current students with enrolment enquiries and administrative processes, ensuring accurate and timely completion of enrolment documentation and student records. You will play an important role in maintaining compliance requirements while delivering professional, responsive, and student-centred service across a range of communication channels.
If you thrive in a fast-paced environment, have a keen eye for detail, and enjoy helping others achieve their goals, we'd love to hear from you.
What you’ll bring Proven experience in customer service and administration rolesA collaborative and flexible approach, with the ability to work effectively both independently and as part of a teamExceptional verbal and written communication skillsStrong organisational skills with the ability to manage competing priorities and maintain exceptional attention to detailDemonstrated problem-solving ability and commitment to delivering a positive student experienceStrong computer literacy, using CRM and digital systems to maintain accurate records and support administrative processesWillingness to travel between campuses, during set work hours, as needed
Mandatory requirementsCurrent Victorian Working with Children ClearanceCurrent Police Check (within 12 months old)Current Driver’s License (some travel between campuses is a requirement of the role)
BenefitsEmployment with a progressive employerCompetitive salaries, benefits and conditionsAccess to an Employee Assistance ProgramA diverse role with plenty of challenges
About usFor over 95 years, TAFE Gippsland has been at the forefront of vocational education and training, proudly serving the Gippsland community. As the winner of the TAFE Large Training Provider of the Year award in 2023, TAFE Gippsland stands out as a leader in empowering local students and supporting regional businesses. With a commitment to excellence, we offer a diverse range of programs, including pre-apprenticeships, apprenticeships, accredited short courses, certificates, and diplomas.
Our team of over 500 dedicated staff, spread across 13 campuses, works closely with industry partners to deliver tailored workplace training. This approach not only helps upskill the regional workforce but also drives the success of local businesses, reinforcing our vision of supporting a Skilled and Thriving Gippsland.
How to applyTo apply for these positions please visit the TAFE Gippsland website. Applications are to be submitted online and must include;a cover letter addressing the key requirements of the role (see Job Description)a current resume
Please indicate in your cover letter which position you are applying for, or whether you would like to be considered for both positions.
For specific enquiries relating to this position, please contact Laura Pereira, Team Leader Client Support & Enrolment on 0400 182 374.
For assistance with the online application process, please contact Jemma Kingwill, People & Culture Recruitment Advisor on 03 5120 4517.
Applications close 2pm on Tuesday 15 September 2026.
TAFE Gippsland is a Child Safe Organisation and equal opportunity employer. We value diversity and inclusion in our workforce and encourage people from all backgrounds, abilities, and identities to apply for our vacancies.
TAFE Gippsland is committed to fair and equitable recruitment and employment processes based on merit, competence and potential. If you would like assistance with your resume and cover letter, please contact the Gippsland Skills and Jobs Centre on 1300 282 317.