Service Advisor

Service Advisor

Join a Leading Kubota & Merlo Dealership Supporting Queensland’s Construction & Agricultural Industries

At Allclass, we pride ourselves on being responsive, friendly experts delivering peace of mind to our customers. As a proudly Queensland-owned and family-operated Kubota dealership with over 30 years in business, we continue to grow across the state with branches spanning from South East Queensland to North Queensland.

We are currently seeking a motivated and customer-focused Service Advisor to join our Cairns team. This role is ideal for someone who enjoys building strong customer relationships, and has a passion for delivering exceptional aftersales support.

As the key link between our customers, technicians, and parts department, you’ll play a critical role in ensuring service jobs run smoothly from booking through to completion.

About the Role

Reporting to the Branch Manager, your responsibilities will include:

• Managing customer service enquiries over the phone, face-to-face and via email
• Booking and coordinating machinery servicing and repairs
• Creating and managing service repair orders
• Liaising with technicians regarding job progress and timeframes
• Communicating repair updates and recommendations to customers
• Coordinating parts availability with the Parts Department
• Processing invoices and explaining charges to customers
• Assisting with warranty administration and service documentation
• Managing multiple jobs and customer interactions simultaneously
• Identifying opportunities for preventative maintenance and additional service work
• Maintaining accurate customer records within dealership systems
• Supporting a safe and organised workshop environment

About You

To be successful in this role, you will ideally possess:

• Previous experience in a Service Advisor, Service Administration, or customer service role
• A mechanical or similar trade qualification or mechanical aptitude/ exposure to machinery, automotive, agriculture, construction, or heavy equipment industries
• Strong communication and relationship-building skills
• Excellent organisational and time management abilities
• The ability to multitask and prioritise in a busy environment
• Strong attention to detail and administrative accuracy
• A proactive and solutions-focused mindset
• Confidence working with computer systems and service software
• A commitment to teamwork and delivering excellent customer service

Why Join Allclass?

• Work with a recognised Kubota & Merlo dealership and industry-leading products
• Be part of a supportive, team-oriented culture
• Opportunities for career development and progression
• Stable, long-term employment with a growing Queensland business
• Ongoing training and development opportunities

If you’re someone who enjoys helping customers, coordinating moving parts, and being part of a hardworking team, we’d love to hear from you.

Service Coordinator, Service Administrator, Workshop Administrator, Service Advisor, Scheduler, Customer Service Coordinator and Maintenance Coordinator