Medical Administration Assistant

About the role

Schneider Health is seeking a highly motivated full-time Medical Administration Assistant to join our team. As we grow and prepare for exciting changes, we are seeking an experienced, supportive and flexible team player for the smooth day-to-day operations of our clinic.

Key responsibilities

In this supportive role, you’ll be integral to our team, ensuring patients and administrative tasks are handled with care.

• Greeting & Patient Care: Provide a warm and welcoming experience for patients, ensuring they feel comfortable and well-informed.

• Appointment Coordination: Schedule and manage appointments, including follow-ups and reminders, to ensure efficient clinic flow.

• Medical Documentation: Maintain accurate and up-to-date patient records while adhering to confidentiality protocols.

• Admin & Office Support: Assist with general administrative tasks such as managing incoming calls, emails, medical supplies, and inventory.

• Theatre list management: Manage all aspects of hospital theatre lists including scheduling, preparing and billing.

• Billing & Debt Collection: Have understanding of billing (Medicare, DVA, Health Fund, Workcover, ADF), and ensure the collection of outstanding debts.

• Sample Handling: Process patient samples and ensure they are properly managed and tracked.

• Collaboration: Work closely with medical staff to provide seamless administrative support.

• Liaising with External Stakeholders: Communicate with hospitals and other medical professionals, ensuring patient care is seamless and effective.

• Patient Care: Address and resolve patient complaints or concerns with empathy and professionalism.

What we're looking for

• Medical Administration Experience (Preferred in a specialist clinic)

• Organisational Skills: Exceptional attention to detail with strong time management and multitasking capabilities.

• Problem Solving & Flexibility: Navigate challenges effectively, troubleshooting IT issues and adapting to changing needs.

• Work Ethic: Ability to work collaboratively within a team and independently taking ownership of work. We need someone who’s willing to roll up their sleeves and jump in to lend a hand when necessary.

• Excellent Communication Skills: Friendly, professional demeanour with the ability to build rapport with patients and staff.

• Tech-Savvy: Comfortable using medical software and troubleshooting general IT issues.

• Problem-Solving Ability: Embrace challenges and proactively find solutions.

• Confidentiality: High level of discretion when handling sensitive information.

• Interest in Healthcare: Understanding and passion for working within a medical environment.

About us

Schneider Health is a leading provider of Gastroenterology services in the local community. Our dedicated team of medical professionals are committed to delivering exceptional patient care. We pride ourselves on our innovative approach, strong values, and commitment to excellence in all that we do.

If you are interested in joining our team, please apply now.