Clinic Administration Assistant

About the role

TMJ Clinics Pty Ltd is seeking a dedicated and organised full-time Clinic Administration Assistant to join our team in Brisbane. As a Clinic Administration Assistant, you will be the backbone of our clinic's daily operations, ensuring smooth administrative processes and providing excellent support to both clinical staff and patients. This role is essential to maintaining the efficiency and professional standards of our healthcare facility.

Key responsibilities

1. Managing patient appointments, scheduling, and calendar organisation using clinic management systems

2. Greeting and registering patients at reception, ensuring a welcoming and professional first impression

3. Collecting and processing patient information, insurance details, and medical history forms

4. Answering telephone enquiries and directing calls appropriately to clinical or administrative staff

5. Processing patient invoices, managing payments, and maintaining accurate financial records

6. Maintaining confidential patient files and ensuring compliance with medical privacy regulations

7. Coordinating communication between patients, healthcare providers, and external organisations

8. Ordering and managing clinic supplies and equipment inventory

9. Performing general administrative duties including data entry, filing, and document preparation

10. Supporting the clinic team with ad hoc tasks to ensure smooth day-to-day operations

What we're looking for

1. Previous experience working in a healthcare, medical, or clinical setting, with exposure to medical administration

2. Proficiency in using medical practice management software and Microsoft Office Suite

3. Strong organisational and time management skills, with the ability to prioritise multiple tasks

4. Excellent written and verbal communication skills and professional demeanour

5. Demonstrated ability to maintain patient confidentiality and understand healthcare privacy requirements

6. Customer service excellence with patience and empathy when dealing with patients

7. Accuracy and attention to detail in administrative and data entry tasks

8. Ability to work independently and as part of a collaborative healthcare team

9. Reliability, professionalism, and a commitment to providing quality support to the clinic

What we offer

TMJ Clinics Pty Ltd is committed to fostering a supportive and professional workplace environment. We offer competitive remuneration appropriate to your experience and qualifications. Our team values work-life balance and we support flexible arrangements where possible. We provide opportunities for professional development and training to help you advance your career in healthcare administration. Our clinic culture emphasises teamwork, respect, and a genuine commitment to patient care. Working with us means being part of a healthcare team dedicated to making a positive difference in patients' lives.

About us

TMJ Clinics Pty Ltd is a specialist healthcare provider committed to delivering high-quality clinical services in a professional and compassionate environment. We focus on providing exceptional patient care and outcomes through our experienced team of healthcare professionals. Our clinic is built on principles of professionalism, integrity, and a genuine commitment to supporting the wellbeing of our patients. We pride ourselves on creating a welcoming atmosphere where patients feel valued and supported throughout their treatment journey.

Ready to join our team?

If you meet the above requirements and are enthusiastic about supporting a dynamic healthcare clinic, we encourage you to apply now. Please submit your CV, a cover letter outlining your relevant experience. Any questions regarding the role please contact Renee Tayler, People & Culture Manager - **@tmjclinics.com.au.