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PC Computing and Consulting
About the role
About the role
Are you an enthusiastic and ambitious IT professional looking to join a dynamic and growing IT company? PC Computing & Consulting is seeking a Level 1 Support Technician to join our team in Osborne Park, WA. This is a full-time position where you will play a crucial role in providing excellent IT support and troubleshooting to our valued clients.
What you'll be doing
Respond to and resolve incoming support requests from clients via phone, email or in-person
Diagnose and troubleshoot hardware and software issues, providing first-line technical support
Install, configure and maintain computer systems, networks and peripheral devices
Document and maintain detailed records of all support activities and resolutions
Escalate complex issues to higher-level IT specialists as needed
Provide ongoing training and guidance to end-users on software applications and IT systems
Contribute to the continuous improvement of our IT support processes and procedures
What we're looking for
1-2 years of experience in an IT support or helpdesk role
Strong knowledge of Windows operating systems, MS Office, and common business software
Excellent problem-solving and analytical skills with the ability to think critically
Exceptional customer service orientation and communication skills
Willingness to learn new technologies and a passion for staying up-to-date with industry trends
Relevant technical certification (e.g. A+, Network+) is preferred
National Police Clearance must be obtained within 30 days of commencement
What we offer
At PC Computing & Consulting, we are committed to providing our employees with a rewarding and fulfilling work environment. In addition to a competitive salary, you will enjoy a range of benefits including:
Ongoing training and professional development opportunities
Flexible work arrangements and a work-life balance focus
Employee wellness initiatives and social events
Access to the latest technology and tools
A collaborative and supportive team culture
About us
PC Computing & Consulting is a leading provider of IT solutions and support services in Western Australia. We pride ourselves on delivering exceptional customer service and innovative technology solutions to help our clients succeed. With a strong focus on continuous improvement and a commitment to our employees, we offer an exciting and rewarding work environment.
If you're ready to take the next step in your IT career, apply now to become our new Level 1 Support Technician.
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