Overnight Guest Experience Expert

As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as an Overnight Guest Experience Expert, we not only meet, but also exceed, our guests’ expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career. 

Position Summary:

• Join our Ladies and Gentlemen and support the Front Office team with general operational tasks including Front Desk, Guest Experience, Club and Concierge/Porter services.
• Be an expert on the luxury hotel and the surrounding area, know it inside and out to exceed guest expectations
• Operate telephone switchboard and respond to all guest enquiries, going above and beyond with each guest experience 
• Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
• Check guest in and out using OPERA systems
• Conduct security checks across property 
• Assist driving and parking cars when necessary
• Deliver bags and luggage's of guest movements during the overnight period
• Build and strengthen relationships with existing and new guests collaborating other departments, exhibiting our legendary service and enabling future bookings
• Complete reservation administration tasks and offer general support to the team
• Make and update room reservation.  Assign rooms according to guest requests and preferences whenever possible
• Support the overarching Rooms Division operations when appropriate and needed including Front Desk, Service Experience, Concierge/Bell & Club Operations

About You:

• Experience with OPERA property management system or similar
• Relevant experience in a similar role
• Working rights in Australia
• Enthusiastic to escalate your career
• Self-motivated, driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude
• Attention to detail in all aspects of work
• Strong written and verbal communication skills 
• Prior luxury hotel experience would be preferable 

Our Benefits: 

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends 
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month 
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group 
• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program 
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend 
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.