Virtual Receptionist

Do you have call centre, hospitality or receptionist experience and are you looking for a stable, long term role where you can settle in and do meaningful work every day?

APSO is a well known and respected serviced office company looking for a professional to join our Virtual Office Hub at Kings Business Park in Southbank. This is a rewarding role within a small, close knit call centre team based in a modern office. The successful candidate will also receive a membership to our stunning Kings Club, a hotel style coworking space featuring lush onsite gardens, a private gym, collaborative breakout areas, wellbeing and community events, a relaxation room, a golf simulator, onsite parking and much more.

Our virtual office products give businesses a professional address without a dedicated office space. APSO goes a step further by offering a dedicated phone number, telephone answering and mail services.

•     Extra Day off each year as part of our Employee Better Days Program

•     $100 Birthday Voucher

•     Impressive Team social events

•     Wellness events and learning opportunities

•     Employee Assistance Program and wellbeing app

•     Tailored development plans

•     Free onsite parking

As the Virtual Receptionist, you'll join a team environment in our state of the art hub, managing client calls. This is an ever growing part of our business, and we need a confident phone receptionist to answer approximately 120 inbound calls per day, transferring calls or taking messages on behalf of our clients, each with their own varying instructions.

In addition to virtual office reception, you'll take calls as a medical receptionist for one of our clients and conduct legal enquiry screens on behalf of another, so variety within the phone work is real, even though the core of the role is call handling.

This is a role for someone who wants to build genuine depth and expertise in this seat. We're looking for a team member who is committed to staying in the phone based role for at least 12 months before any exposure to other parts of the business. This consistency matters both for our clients, who rely on familiar, capable voices, and for the team's stability.

This role will primarily support our virtual office hub, with flexibility required to assist other APSO sites across Melbourne with front of house receptionist duties when needed.

Your responsibilities will include (but are not limited to):

•     Professional presentation to appropriately reflect the company brand on site

•     Providing outstanding telephone answering to virtual and serviced office clients

•     Taking detailed messages and emailing them promptly to corresponding clients

•     Professionally transferring calls as per individual client directions conducting legal enquiry screening

•     Handling medical receptionist calls and for select clients

•     Ensuring upkeep of business centre databases

•     Providing support to the Business Managers and other APSO team members in the day to day running of the virtual and serviced offices

•     Helping our clients grow their business and build community

•     Managing conflict calmly and professionally if it arises on calls

•     Phone answering and customer service experience is necessary

•     Exceptional communication and interpersonal skills, with a high level of professionalism

•     Genuine resilience and patience. This is a repetitive, high volume phone role, and we need someone who finds satisfaction and pride in doing it well, day after day

•     The ability to handle conflict with ease and stay calm under pressure

•     A friendly, kind and professional nature that fits naturally with the culture at Kings Club and MCO

•     Ability to work in a team based environment while managing your own workload

•     A positive, adaptable attitude and a genuine commitment to staying in this role for the long term, particularly appealing to those seeking long term stability, and who will truly value the team culture and workplace this role offers