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Water Analytics Australia
About the role
Position Overview
The Customer Accounts & After-Sales Support Officer is responsible for following up overdue customer invoices and first-line support for aftersales.
Key Responsibilities
Accounts Receivable and Payment Follow-Up
Make outbound calls to customers regarding overdue invoices.
Clearly explain outstanding balances and payment due dates.
Guide customers towards payment by bank transfer, secure credit card payment link or another approved payment method.
Warranty and Installation Issue Assessment
Ask appropriate questions to understand the reported issue.
Request and collect relevant photos, videos, receipts and other supporting information.
Conduct initial troubleshooting using company-approved procedures.
Escalate product or technical issues to an internal technician when necessary.
Skills and Experience
Strong verbal communication and telephone skills.
Professional, patient and customer-focused manner.
Strong problem-solving and initial troubleshooting ability.
Good judgement regarding when and where to escalate an issue.
Strong organisation, follow-up and time-management skills.
Ability to manage multiple customer cases and priorities.
Comfortable learning technical information about water filtration products and their installation.
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