Customer Service Representative

What we offer:

• Attractive hourly rate; $34.96 plus superannuation.
• Casual role offering flexible hours between Monday – Sunday.
• Full paid training and induction provided.
• Conveniently located minutes away from Westfield Knox shops, cafes, restaurants, etc.
• Collaborative, innovative and engaging culture.

About our client:
Specsavers Optical Group Ltd is a British multinational optical retail chain, which operates in the UK, Ireland, Australasia, and the Nordic countries. Specsavers has been on a continual mission to transform eye health since 1984 with a heavy focus on eliminating preventable vision loss and blindness. The locally owned retail stores are run by qualified and experienced optometrists & audiology professionals whose priority is to offer quality eye and hearing care.

About the role:
Your responsibilities will include, but not limited to:

• Provide inbound support for Specsavers stores across Australia.
• Manage customer bookings, reschedule/cancelling appointments.
• Be an exemplary representative of our client Specsavers.
• Commit to consumer advocacy and deliver great outcomes for both the consumer and Specsavers.
• Handle consumer communication enquiries and providing them with a highly personalised experience throughout.

About you:

• Previous Contact Centre experience highly regarded.
• Excellent communication skills and attention to detail.
• Self-motivated, have a positive attitude and are a team player.
• Ability to think on your feet.
• Strong computer literacy.

Ready for the next step?

Apply today!

We are a Circle Back Initiative Employer - we commit to respond to every applicant.

About Symbos

Symbos is a growing, people-powered outsourcing services group with over 30 years of cross-industry experience, partnering with more than 250 clients across enterprise, government, and emerging sectors. Our team of 1,200+ professionals operate across Australia, New Zealand, Fiji, the Philippines, and South Africa, delivering meaningful outcomes across customer experience, managed services, and operational transformation.

We operate with a unique ‘Glocal’ delivery model, locally led, regionally integrated, ensuring clients benefit from both strong in-market accountability and smart delivery models across regions. With a track record of long-term partnerships, award-winning performance, and a culture built on agility and collaboration, Symbos is a place where great people come to do their best work.

We engage a workforce that represents the diverse communities and customers we support. That’s why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community. If you’re passionate about shaping the future of service delivery and want to be part of a team that values performance, innovation, and trust, Symbos offers the platform to thrive.