Client Service Officer

We are a boutique financial planning firm committed to delivering exceptional, personalised financial advice. Our clients' goals and objectives are at the heart of everything we do, as we guide and empower our clients to build, protect and preserve their wealth, enabling them to achieve financial happiness.

We are located on the city fringe with on-site parking. We are a small but growing team with a strong client base and plenty of exciting opportunities for continued growth.

We are currently offering a full time CS0 role, however part time would be considered for the right candidate.

As our Client Service Officer, you will be responsible for, but not limited to:

• Prepare applications, liaise and implement with product providers for new and existing client requirements.

• Preparation and collation of documents for clients' meetings

• Correspond with clients to keep them updated along the way.

• Back up for phone and reception (lunch breaks, phone overflow etc)

• Minimum 4-5 years' experience within a Financial Planning firm in a similar role.

• X-Plan (Compass) experience mandatory

• Excellent communication skills, high attention to detail, with a passion to delivering outstanding customer service

• A sound understanding of Financial Planning administration and advice implementation process

• The ability to prioritise workflow, work autonomously and collaboratively within a team

• A willingness to learn and develop in your role

This is a fantastic opportunity to join a dynamic and supportive team, contribute meaningfully to our clients' financial journeys, and grow your career with opportunities for growth in a thriving environment.

Salary range is negotiable, subject to the level of experience