Engagement Coordinator

Your career in healthcare made personal

At Medibank we’ve recently unified our health services under one brand – Amplar Health. 

With over 1000 employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health. 

About the Role

As the Engagement Coordinator, you'll act as a key link between Amplar Health's Mental Health Operations team and local service providers across Southern and Western NSW to strengthen referral pathways, enhance service coordination, and support positive consumer experiences.

You will build and maintain key stakeholder relationships, provide local insights to inform service planning and quality improvement, and work collaboratively with our Mental Health teams to ensure consumers can access the right support at the right time.

This is a part time (0.7 FTE) fixed term opportunity until end of March 2027. Ideally you will be based in Sydney or Illawarra region with the ability to visit service providers periodically.

Key Responsibilities

• Build and maintain strong relationships with local mental health and health service providers.
• Develop and improve referral pathways to support seamless consumer care.
• Collaborate with Mental Health Operations and Customer Success teams to identify opportunities for service improvement.
• Contribute insights and local expertise to support quality improvement and service planning.
• Support an effective consumer journey by helping the Mental Health team connect consumers with the most appropriate services.

About You

We're looking for someone who is passionate about collaboration, relationship building, and improving health outcomes.

• Background in healthcare and/or mental health
• Excellent communication and interpersonal abilities.
• Experience working collaboratively across multidisciplinary or cross-functional teams.
• Strong organisational skills and the ability to work independently in a remote environment.
• Tech-savvy and comfortable with excel spreadsheets.

Desirable

• Experience coordinating services or managing contracts.
• An understanding of mental health service systems and referral pathways.

Learn more about Amplar Health at https://amplarhealth.com.au

Be Yourself.  Belong Here

We’re committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger.
We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.
 

Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.
 

If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help.  You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us or (03) •••• •666. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/(please copy and paste the URL onto your browser)

Amplar Health strongly encourages employees to be immunised against serious diseases. Dependent on your role, you may be asked to declare your vaccination status and/or provide evidence. 

Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work