eCommerce Customer Service Assistant

ABOUT THE ROLE

We have an exciting opportunity for an enthusiastic eCommerce Customer Service Assistant to join the INTERSPORT Support team. Reporting to the eCommerce Customer Service Lead, you will be responsible for providing service support to our franchisees and customers.  

We are currently in an exciting growth phase at INTERSPORT Australia and this position will play an important part in the digital team. Customer service is the core responsibility of this role, ensuring we continue to provide exceptional service and satisfaction for our franchisees and online customers.

ABOUT INTERSPORT AUSTRALIA

INTERSPORT Australia is part of one of the world’s largest sporting retail groups, with the INTERSPORT Group having over 5,500 specialist sport stores in over 42 countries.

INTERSPORT Australia is committed to providing its customers with expert advice, outstanding service, and the best products made by the best brands. We are at The Heart of Sport in our local communities and our customers are at the heart of everything we do. 

INTERSPORT Australia's Support Office is located in Moorabbin, servicing 83 franchised retail sporting goods stores around Australia. Our small and effective team is primarily focused on providing services to our franchisees and customers across Australia.

To be successful in this role, you will have strong communication skills, drive and initiative.  You will need to be organised & service focused, with a can-do attitude and strong attention to detail.  You will have the ability to adapt and change in an always evolving retail environment. 

KEY RESPONSIBILITIES:

• Provide customer service across live chat, email and telephone

• Address and respond to all customer and franchisee queries and work closely with stores and other teams to facilitate resolution of issues

• Generate invoices and labels

• Assist with coordination of order fulfillment

• Assist stores processing online returns

• Monitor Click & Collect orders and manage outstanding orders

• Monitor daily dispatch of orders

• Welcome visitors, deliveries and respond to enquiries

• Deliver an exceptional customer service experience that is consistent with our vision and values P.A.C.E.

THE IDEAL CANDIDATE WILL HAVE:

• Time management and ability to multitask

• Ability to work autonomously and as part of a team

• Attention to detail

• Beginner Microsoft Office knowledge (Excel & Outlook)

• Strong verbal & written communication skills

• Strong Customer Service skills

• Experience in Shopify beneficial but not essential

• Online/In-store retail experience advantageous

• Demonstrated interest/knowledge in sport beneficial but not essential

WHY JOIN TEAM INTERSPORT? 

• Generous Employee discounts to some of the best sporting brands

• Paid birthday leave

• Monthly morning tea

• On site fresh fruit delivered weekly

• Staff Recognition Award - “Above & Beyond”

• Employee Assistance Program (EAP)

• Convenient location near train station

If you enjoy working in a fast-paced retail environment and you are passionate about providing customers with a great experience, we would love to hear from you!  Apply Now!

Applicants must be eligible to work in Australia