Service Manager

About the role

Manage the day-to-day operations of the service department, lead and support the workshop foreman, and deliver a high level of service to customers. You will schedule and allocate jobs efficiently, liaise with customers throughout the repair process, and ensure jobs are completed safely, efficiently and to a high standard.

Key responsibilities

• Manage the day-to-day operations of the service department
• Lead, support and coordinate with our workshop foreman
• Schedule and allocate jobs efficiently
• Liaise with customers and keep them informed throughout the repair process
• Ensure jobs are completed safely, efficiently and to a high standard
• Monitor workflow, productivity and job profitability
• Maintain accurate repair orders and workshop documentation
• Identify opportunities to improve workshop processes and customer service

About you

• Previous experience in a Service Manager, Workshop Manager or Senior Service Advisor role
• Strong knowledge of heavy diesel, machinery or automotive repairs
• Excellent communication and customer service skills
• Strong organisational and leadership abilities
• Ability to work under pressure and manage competing priorities
• High attention to detail and a commitment to getting the job done right
• A practical, hands-on approach and a strong work ethic

About us

We are a growing business servicing a wide range of heavy diesel equipment, machinery, trucks and vehicles, and we pride ourselves on quality workmanship, reliability and looking after our customers.