Product Manager - Public Safety

Shape the Future of Public Safety Technology

At NEC Australia, we're helping emergency services and public safety organisations make faster, smarter, and more informed decisions through innovative technology solutions.

We're seeking an experienced Product Manager to lead the evolution of our Public Safety Control Room portfolio, including ControlWorks CAD, Vision CAD, ControlWorks Comms, and Public Safety Mobile Data solutions. This is an exciting opportunity to influence product strategy, drive innovation, and work with customers across Australia and New Zealand while collaborating with global product and engineering teams.

If you're passionate about building products that solve real-world challenges and deliver meaningful community impact, we'd love to hear from you.

What You'll Be Doing

As Product Manager, you'll own the Australian product strategy, roadmap, and lifecycle management of our Control Room solutions, ensuring they remain market-leading, commercially successful, and aligned to customer needs.

Key Responsibilities

Product Strategy & Roadmap

• Define and execute product strategy aligned to business and portfolio objectives
• Develop and manage the ANZ product roadmap in collaboration with global product teams
• Balance customer requirements, market trends, and technical capabilities
• Create compelling product messaging and value propositions

Product Delivery & Execution

• Translate strategy into clear product requirements and priorities
• Work closely with engineering and UX teams to deliver high-quality software solutions
• Prioritise enhancements based on customer value, opportunity, and risk
• Support successful product releases and lifecycle management

Customer Engagement & Market Insight

• Build strong relationships with customers across the Public Safety sector
• Lead customer workshops, user groups, and product discussions
• Gather and analyse customer feedback, usage insights, and market trends
• Support sales activities, tenders, and solution positioning

Innovation & Growth

• Identify opportunities to enhance products and grow revenue
• Explore emerging technologies, including AI-driven capabilities
• Develop business cases and present recommendations to product governance forums
• Drive user experience, accessibility, and usability improvements

Stakeholder Management

• Collaborate across Product, Engineering, Sales, Customer Success, and Marketing teams
• Communicate roadmap priorities, product performance, and strategic direction
• Support go-to-market initiatives and customer-facing engagement

About you

You'll be a commercially minded Product Manager who combines customer insight, strategic thinking, and technical understanding to deliver outstanding outcomes.

What You'll Bring

• Proven Product Management experience within a technology or software environment
• Strong experience developing and managing product roadmaps and product lifecycles
• Exceptional stakeholder engagement and presentation skills
• Ability to influence technical and non-technical audiences at all levels
• Strong commercial acumen with the ability to evaluate ROI and business value
• Experience translating customer feedback and market intelligence into product strategy
• Excellent research, analytical, and decision-making skills
• Demonstrated ability to prioritise effectively and make informed product decisions

Highly Regarded

• Experience within the Public Safety, Emergency Services, Control Room, Dispatch, Communications, or Critical Infrastructure sectors
• Experience working with software products delivered across multiple regions or markets

Why NEC?

At NEC, we're solving tomorrow's technology challenges today. We partner with government and enterprise organisations to deliver innovative solutions across public safety, communications, digital transformation, AI, cybersecurity, and managed services.

What’s In It for You?

• Bonus & wellness days (after 6 months)
• 14 weeks paid parental leave
• Up to 4 paid volunteer days per year
• Discounts on health insurance, travel, entertainment & more
• Salary sacrificing options (car leasing, super, etc.)
• Employee Assistance Program – free, confidential support for you & your family

Ready to make an Impact?

Update your resume and show us how your applications experience aligns with this role. Tell us why you're the right fit. We want to see your expertise in action to give your application full consideration.

At NEC, we offer an outstanding working environment and the opportunity to be part of a high performance team. We place great emphasis on our staff satisfaction and have a fantastic corporate culture and a highly responsive management team.

Please apply online now!

NEC is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders.