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Helensvale Plaza Medical Centre
About the role
We are seeking Regional Practice Manager to oversee our expanding network of general medical practices across SE QLD .
This hands-on role involves direct responsibility for practice operations, team leadership, patient services and the establishment and growth of new healthcare services.
This varied role combines multi-site operations, people leadership, financial oversight, compliance and practice development.
You will work directly with Administration, Reception and Nursing Team Leaders, Clinical Leads, General Practitioners and practice employees to ensure each location operates effectively and provides an excellent patient and clinician experience.
This is a highly visible and hands-on leadership role. You will maintain a regular presence across our practices, working alongside teams, resolving operational issues and providing additional support during busy periods, employee leave or changing business needs.
Key responsibilities include:
Overseeing the daily operations and performance of general and specialist practices.
Leading, supporting and developing Administration, Reception and Nursing Team Leaders and their teams.
Coordinating workforce planning, recruitment, onboarding, rosters, leave and employee performance.
Supporting teams with day-to-day operational issues and service delivery.
Monitoring billing, revenue, expenditure, debtors, staffing and practice capacity.
Strengthening systems, technology and operational workflows.
Supporting accreditation, audits, risk management and regulatory compliance.
Building positive relationships with clinician and healthcare partners.
Supporting clinician onboarding, new services, referral growth and practice expansion.
Providing reception and administrative assistance when required to maintain service delivery.
Working alongside Clinical Leads, you will support operational compliance and quality improvement. Clinical governance and clinical decision-making remain the responsibility of Clinical Leads and individual healthcare practitioners.
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