HR & Recruitment Specialist

PTC Phone Tech & Comm is looking for an HR & Recruitment Specialist to join our Head Office team in Crestmead.

This is a hands-on role for someone who already has experience across recruitment and HR support and is ready to broaden their capability, take greater ownership and develop across the wider HR function.

You'll manage end-to-end recruitment across an allocated portfolio while working closely with our HR Lead across employee relations, performance management, Award interpretation, workplace investigations, contracts, policies and broader HR matters.

We're looking for someone who can balance professionalism with personality. You'll need sound judgement, initiative, adaptability and a positive approach, along with the confidence to represent the Company professionally.

You'll also need to embrace technology. Being proficient with AI tools, or demonstrating the capability and willingness to become proficient quickly, is an essential requirement of this role.

PTC Phone Tech & Comm is an Australian technology retailer specialising in smart device solutions, including accessories, repairs, pre-owned devices and related services.

With a growing retail network and diverse Head Office and operational teams, our HR function supports employees and leaders across multiple locations and disciplines.

Our values guide how we work:

Sincerity | Simplicity | Trust | Challenge | Teamwork

This is not purely a recruitment role.

You'll take ownership of recruitment while becoming an important part of our broader HR function, including:

• Managing end-to-end recruitment across retail, Head Office and operational positions
• Advertising, proactive sourcing, screening, interviewing and candidate assessment
• Partnering with hiring leaders to understand vacancies and workforce requirements
• Managing contracts, variations, onboarding, probation and offboarding processes
• Providing practical HR support to employees and leaders
• Supporting attendance, punctuality, performance, conduct and employee relations matters
• Preparing HR correspondence, meeting documentation, warnings and employee records
• Supporting structured performance management processes
• Participating in employee meetings, workplace investigations and grievance matters
• Researching and applying Modern Awards and Fair Work requirements
• Supporting employment conditions, classifications and entitlement enquiries
• Maintaining accurate HR systems, records, reporting and people data
• Contributing to policies, HR projects, process improvement, systems and automation

As your capability develops, you'll progressively take greater ownership of employee relations, investigations, performance management, workplace compliance and other areas across the HR portfolio.

You may currently be an HR Coordinator, HR & Recruitment Coordinator, Recruitment Specialist or developing HR Advisor who is ready to broaden your experience and take on greater responsibility.

You'll ideally bring:

• Experience across recruitment and HR administration, coordination or generalist HR support
• Confidence managing end-to-end recruitment with a high level of ownership
• A good understanding of the employee lifecycle
• Experience preparing employment and HR documentation
• Strong written and verbal communication skills
• Excellent attention to detail and organisation
• Confidence communicating professionally with employees and leaders at different levels
• Sound judgement and the ability to represent the Company professionally and appropriately
• The ability to maintain confidentiality, discretion and appropriate professional boundaries
• Flexibility and adaptability when priorities and business requirements change
• A practical, solutions-focused approach when unexpected matters arise
• Initiative, accountability and a willingness to follow matters through to completion
• A positive, personable approach and a good sense of humour, while knowing when situations require professionalism, sensitivity and discretion
• A genuine desire to continue developing your HR capability

Experience with Modern Awards, Fair Work requirements, performance management, investigations or employee relations will be highly regarded, but you don't need to have mastered every area already.

What matters is having strong HR foundations, sound judgement and the ability to learn quickly.

Technology and AI are part of how we work.

We actively use AI, automation and digital tools to improve recruitment, communication, research, documentation, reporting and HR processes.

You must be proficient in using AI tools or demonstrate the capability and willingness to become proficient quickly. The use of AI and technology will form part of the day-to-day requirements of this position. This is an essential requirement of the role.

You don't need to be an AI expert on day one. You do need to be curious, comfortable with technology and willing to embrace new ways of working.

You'll be expected to use AI responsibly and effectively while applying appropriate human judgement, confidentiality and HR oversight.

Technical HR knowledge matters, but how you operate is equally important.

You'll thrive in this role if you:

• Take ownership rather than waiting to be told every next step
• Represent the Company professionally and consider the broader business impact of your actions and advice
• Understand that HR requires balancing employee support, business requirements and workplace obligations
• Are flexible and adaptable when the day doesn't go according to plan
• Can prioritise competing recruitment and HR demands without losing attention to detail
• Follow through on commitments and keep the right people informed
• Are comfortable having professional and sometimes challenging conversations
• Can have a laugh and contribute positively to the team while recognising when a matter requires sensitivity and discretion
• Research, investigate and ask questions when you don't know the answer
• Embrace AI, automation and technology to improve the way you work
• Exercise sound judgement about when to act independently and when something needs to be escalated
• Want to continue learning rather than staying within the boundaries of what you already know

This role offers more than filling vacancies or processing HR administration.

You'll work closely with our HR Lead and gain practical exposure across recruitment, employee relations, performance management, workplace investigations, Modern Awards and broader HR operations.

You'll be supported to develop, but you'll also be expected to take initiative and ownership. As your knowledge, capability and confidence grow, so will the scope and complexity of the HR matters you can manage.

For someone looking to progress from recruitment or HR coordination into a broader generalist HR career, this is an opportunity to gain practical experience rather than waiting for the next title to come along.

And while HR can be serious business, we don't believe the people doing it have to be serious every minute of the day.

If you're adaptable, switched on, willing to embrace AI, can have a laugh and are ready to challenge yourself in the next stage of your HR career, we'd like to hear from you.

Apply now and tell us what you're looking to develop next in your HR career.