CNC Service Technician

ABOUT THE COMPANY

We are a medium-sized, family-owned business specialising in high-end, state-of-the-art CNC woodworking machinery and automated systems. We pride ourselves on delivering industry-leading customer service and maintaining strong, long-term relationships with our clients.

Our team operates in a fast-paced, growth-focused environment while staying true to our family values. We believe in supporting our employees, recognising hard work, and creating a workplace built on trust, respect, and teamwork.

ABOUT THE POSITION

We are seeking a Field Service Technician to support our expanding customer base across Victoria & Tasmania. This role involves installation, servicing, maintenance, and troubleshooting of CNC woodworking routers and automated board storage systems.

The position is based out of our Melbourne office with regular travel required, including rural and interstate work, and occasional overnight stays. You will be working as part of a close-knit, highly skilled team, with the opportunity to contribute to and service some of the largest and most advanced automated woodworking production lines in Australia.

This is an ideal long-term opportunity for someone who is technically skilled, motivated, and enjoys hands-on work combined with customer interaction, and who thrives working independently in the field. It is also well suited to a qualified fitter or tradesperson looking to transition from a fixed, factory-based role into a more dynamic field service position, working across a variety of sites and environments. Training will be provided, initially working alongside experienced field service technicians to gain in-depth knowledge of our machines and systems.

KEY RESPONSIBILITIES

Duties include (but are not limited to):

• Installation, commissioning, and servicing of CNC machinery and automated systems

• Diagnosing and repairing mechanical, electrical, and software-related faults onsite

• Providing technical support to customers and internal teams

• Conducting preventative maintenance and machine inspections

• Supporting remote troubleshooting when required (via phone or remote access)

• Assisting with spare parts identification and replacement

• Completing detailed service reports and documentation

• Assisting with in-house machine builds, factory maintenance, and demonstrations

• Contributing to the development of technical documentation and procedures

SKILLS & EXPERIENCE

• Minimum Certificate III in Mechanical Engineering or similar (required)

• Previous experience in a field service, maintenance, or CNC-related role (preferred)

• Strong mechanical aptitude and problem-solving ability

• Basic understanding of electrical systems and industrial automation (advantageous)

• Computer literacy, with basic coding or software troubleshooting skills (desirable)

• CAD/CAM experience (advantageous)

• Excellent communication and customer service skills

• Ability to work both independently and as part of a team

• Strong work ethic, reliability, and willingness to travel

• Strong organisational skills with a proven ability to work autonomously and manage tasks without supervision

• Experience with hydraulic and pneumatic systems (advantageous)

• Proficient in reading and interpreting electrical schematics for fault finding and system diagnostics

BENEFITS & PERKS

• Competitive salary package (including super), based on experience

• Company vehicle (or travel allowance), laptop, mobile phone, and tools provided

• Ongoing training and career development opportunities

• Supportive, team-oriented work environment

• Opportunity to work with advanced CNC and automation technology

• A company culture that values loyalty, effort, and long-term growth