Receptionist and Student Support Officer

Receptionist and Student Support Officer (Full Time)

BACKGROUND

The River Nile School (RNS) is a specialist, independent, inclusive, senior-secondary school, delivering Applied Learning curriculum to young refugee and asylum seeker women, who have had disrupted schooling or are struggling to cope with mainstream school. We are also a registered charitable organisation that delivers everything we do with our students for free.

RNS provides a high-challenge, high-support learning environment with a strengths-based approach. It offers small class sizes and teachers, and student support staff work collaboratively to achieve the best possible outcomes for each student with individualised learning and wellbeing programs for all students. RNS adopts a holistic model for supporting the unique educational and support needs of each student, so developing strong student-staff relationships is essential. As our students come from backgrounds where they may have experienced significant trauma and torture, we adopt a trauma-informed approach to our practice.

River Nile School is committed to providing a safe environment for all young people. We have zero tolerance for child abuse and expect all staff to uphold our Child Safety and Wellbeing policies, maintain professional boundaries, and actively promote the safety, wellbeing, and inclusion of every student. View our Code of Conduct and other related policies via our website. School website: www.rivernileschool.vic.edu.au

POSITION DESCRIPTION

The Receptionist and Student Support Officer plays an important role in being the first point of contact for River Nile School. We are after a person with a bright and welcoming attitude, who enjoys dealing with people and is proactive and organised, with strong technical skills.

Key Selection Criteria

1. Demonstrated high level oral and written communication skills, including at reception and answering phone calls.
2. Demonstrated commitment to work as a supportive member of the business administration team, with an ability to maintain confidentiality, adapt to and manage change in the workplace.
3. Experience in a school is preferable.
4. You respect and value the perspectives of Culturally and Linguistically Diverse (CALD) young people and are interested in working with those with complex needs to help them achieve their potential.

Position reports to: Operations Manager

Specific Responsibilities and Duties

In consultation with the Principal, Head of Business and Operations and Operations Manager, determine and manage work priorities within the school office, and work collaboratively with the RNS team.

Specific responsibilities and duties include:

Manage Reception

• Be the first point of contact, both in person and over the phone, for families and visitors to Reception and ensure that all interactions are warm and friendly and to a professional standard.
• Provide exceptional customer service, show great attention to detail and have a continuous improvement focus.
• Manage the day-to-day operations of the school office.
• Ensure the foyer and administration area is maintained in a safe and orderly manner.
• Provide administrative support to the Administration Manager.
• Disseminate messages to staff and students and maintain confidentiality of information received.
• Receive, log and distribute deliveries and mail.

Administrative and Student Support

• Monitor the school calendar and administration email inbox.
• Assist in recording of student attendance.
• Ordering school consumable resources, including reviewing stationery, equipment, school, and student’s supplies.
• Assist staff with student logistics, such as booking transportation (Ubers/buses).
• Compliance with ALL RNS Policies, Procedures and Codes of Conduct, especially for Staff and Child Safety. Under direction adhere to relevant professional standards and code of ethics for equivalent roles in schools (e.g. maintaining confidentiality).
• Assist with student’s Myki cards, photos, school uniforms and student IDs.
• Assist staff with student logistics, such as booking transportation (Ubers/buses).
• Book translators for student-to-staff communications.
• Provide daily student attendance records.
• Assist with collating student documents as part of enrolment.

Student ICT Support

• Provide technical support to students, for hardware, software, and network related issues.
• Install, configure, and maintain student laptops, operating systems and software applications.
• Assist users with account setup, password resets, and access to applications.
• Assist with inventory management, including tracking student IT equipment, software licences, and accessories.
• Deliver professional, customer-focused support while ensuring timely resolution of technical issues.

Data and Reporting

• Support the maintenance of data integrity, accuracy, and consistency by ensuring records are complete, up to date, and maintained in accordance with organisational policies and procedures.
• Generate ad hoc reports and data extracts from student information systems to support operational, compliance, and decision-making requirements.

Your Mindset

1. You believe every young person deserves a thriving future.
2. You respect and value the perspectives of Culturally and Linguistically Diverse (CALD) young people and are interested in working with those with complex needs to help them achieve their potential.
3. You are extremely comfortable working in a flexible, evolving, changing work environment, staying focused on outcomes and adapting your approach as needed.
4. You are collaborative, valuing and respecting relationships within and across our entire team and with our external partners.
5. You take the initiative, solve problems and have close attention to detail.

Qualifications, Experience, Credentials and Checks

• Experience within a school setting or with young adults.
• Familiar with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Working with Children Check.
• 100-point Proof of Identity.
• Knowledge and understanding of the Victorian Child Safe Standards.
• We warmly welcome applications from individuals with a refugee or asylum seeker background.

Employment Conditions

• Full Time Fixed Term 12 month Contract
• Competitive salary, access to tax-effective salary packaging, training and development opportunities and an Employee Assistance Program (EAP).
• Appointment of the successful candidate will be subject to:
• Reference checks
• A satisfactory Pre-Employment Disclosure Declaration; and
• evidence that the applicant has completed training in aspects of Child Safety (a DET link to on-line training for Non-Government schools will be provided).

Applications including a cover letter and resume should be sent via the Seek or Ethical Jobs portal. Please email **@rivernileschool.vic.edu.au for further information.