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Equinim College of Technology
About the role
EQC Institute is looking for a friendly, organised and confident Administration Officer to join our Southport team. This is a varied admin and customer service role supporting students from their first enquiry through to enrolment into the course. You’ll speak with people by phone and email, answer questions, complete enrolment admin and help applicants understand their next steps.
No previous education experience is required. We’re looking for someone who is organised, confident with people and enjoys providing great customer service.
Responding to student enquiries by phone and email
Completing enrolment admin and keeping records up to date
Providing information about our courses and enrolment process
Following up enquiries and helping applicants through to enrolment
Keeping on top of general admin and daily tasks
Full training on our courses, systems and processes will be provided.
You may currently work in administration, reception, customer service or another people-focused role.
We’re looking for someone who:
Is organised and has good attention to detail
Is confident and friendly on the phone
Communicates clearly and professionally
Enjoys helping people
Is comfortable following up warm leads
Can manage different tasks throughout the day
This is an administration-focused role, but you’ll also be working with people who are considering studying with EQC Institute.
A big part of the role is following up enquiries, answering questions and helping prospective students move through the enrolment process.
You’ll work towards enrolment goals, so being confident, personable and comfortable having conversations with new people is important.
You’ll also have the option to submit a short video with your application.
It’s completely optional and doesn’t need to be formal. Just tell us a little about yourself, your experience and why you’re interested in the role.
If you’re organised, confident with people and looking for a full-time administration role with plenty of customer interaction, we’d love to hear from you.
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