Service Manager

Service Manager – Commercial Dishwashing & Catering Equipment
Dishcare Group is a commercial dishwasher specialist providing repairs, servicing, equipment, and consumables to cafés, clubs, aged care facilities, childcare centres, and commercial kitchens.We are looking for a practical, organised, and technically minded Service Manager to support our growing service team and help us continue delivering reliable, transparent, and high-quality service to our clients.
About the RoleThis role is ideal for someone with strong technical experience in commercial kitchen equipment who is ready to step into a leadership and coordination role.You will be the key support person for our technicians in the field, while also helping manage client communication, job quality, reporting, invoicing, and ongoing team development.Key ResponsibilitiesProvide technical assistance and troubleshooting support to technicians in the fieldRespond to client enquiries and provide clear, professional communicationReview completed job reports to ensure accuracy, quality, and completenessPrepare and send invoices based on completed service workAttend client sites when required for quoting, warranty inspections, or technical follow-upsAssist in identifying training gaps within the service teamHelp structure and deliver periodic technical training for techniciansSupport the team in maintaining high standards of workmanship, safety, and customer serviceWork closely with management to improve service processes and team performance
About YouYou will be someone who is reliable, solutions-focused, and comfortable dealing with both technicians and clients. You should enjoy solving technical problems, supporting a team, and helping improve the way service work is delivered.
Skills and ExperienceExperience in commercial kitchen equipment, dishwashing equipment, refrigeration, electrical, plumbing, or similar service industriesStrong technical troubleshooting skillsAbility to guide and support technicians in the fieldGood communication and customer service skillsStrong attention to detail when reviewing reports and invoicesGood organisational skills and ability to manage multiple prioritiesAbility to attend client sites when requiredExperience with commercial gas appliances is desirablePrevious service management or team leadership experience is highly regarded, but not essential for the right person
What We OfferA key role in a growing service businessSupportive team environmentOpportunity to help shape service procedures and technician trainingVaried role across technical support, client communication, job review, and site visitsLong-term career growth opportunities
About Dishcare GroupAt Dishcare Group, we focus on delivering the best customer service, fair pricing, transparent advice, and cost-efficient solutions for commercial kitchens. We aim to provide clients with practical options that suit their needs and budget, while maintaining a high standard of technical service.
How to ApplyPlease apply with your resume and a short cover letter outlining your relevant experience in service management, technical support, or commercial kitchen equipment.