Customer Service Representative

The Role

This position sits in a core area of the business. You are responsible for upholding excellent front facing customer service, ensuring deliveries are completed on time and responsible for maintaining the presentation of the fleet.

This is an exciting opportunity for a vibrant and operations focused operations coordinator who is looking to build a solid foundation for future career opportunities in at a fast growing business.

About TradieSpec

TradieSpec is on a mission to become Australia's #1 vehicle provider for tradies and trade business owners and we're moving fast to get there.

We give hardworking Aussie tradies the keys to grow their business, with reliable, flexible vehicle hire and rent-to-own solutions built specifically for trade work.

In just a few years we've scaled from a startup to a nationwide operation, with a footprint across NSW, VIC, QLD, and WA. And we're not slowing down, our goal is to become the largest provider of fit-for-purpose, reliable commercial vehicles in the country.

Your Responsibilities:

• Greet and assist customers in a professional and friendly manner 

• Prepare rental vehicles (cleaning, refuelling, inspection, detailing,) to company standards 

• Drive vehicles to and from delivery/collection locations

• Conduct vehicle checks (pre- and post-rental) and accurately record any damages 

• Maintain vehicle service schedules to optimize fleet usage and meet demand 

• Coordinate vehicle logistics, including vehicle returns, relocations, and availability 

• Lodge damage tickets and report any vehicle damage immediately through the internal system 

• Maintain cleanliness and organization of the branch and parking area 

• Assist with rental transactions, check-ins, and check-outs 

• Support administrative tasks such as documentation, filing, and data entry 

• Report maintenance needs or vehicle issues to the appropriate department 

• Ensure compliance with safety procedures and company policies 

• Communicate effectively with team members and other departments 

  What where looking for:

• Energetic, enthusiastic operator with a genuine eagerness to grow within the business

• You thrive on the challenges of a startup environment and want real input into day-to-day operations

• Sharp attention to detail and strong organisational skills, with the ability to juggle competing priorities without dropping the ball

• Comfortable moving fast and staying accurate under pressure

• Ready to take the lead on operational excellence and customer service.

If that's you, we'd love to hear from you!

What you'll need:

• Customer service experience.

• Australian Drivers License

• Comfortable using basic hand tools in a vehicle/workshop setting

• Excellent numeracy and literacy skills

• Excellent communication skills

• Professionally presented

• Self-driven with the ability to work autonomously, manage your own workload and work in a target driven environment

How to Apply:

Please provide your Resume and Cover letter, addressing the ‘essential requirements’ listed above.

Why work for TradieSpec?

• Birthday day off every year.

• Training and study assistance, we invest in your development.

• Company lunches and team events

• Fast-growth company with real career progression.

• Vibrant, fun workplace where people actually want to show up