Community & Experience Coordinator (Dance Studio)

Position: Community & Experience Coordinator at Maxi-Jazz Dance Studio

We are looking for an enthusiastic, self-driven and people-loving Community & Experience Coordinator who can confidently grow and nurture our community at Maxi-Jazz Dance Studio.

The Community & Experience Coordinator is the go-to person for all things front-of-house, community connection, and studio experience. This role blends enrolment leadership, events coordination, and family engagement to ensure every student and parent feels supported and inspired, from their first enquiry to their final bow.

More than just nurturing incoming leads, this person actively seeks out and generates new opportunities to grow our MJDS community. They are proactive, initiative-driven, and thrive on building relationships, boosting enrolments, and ensuring the studio feels like a second home for every dancer.

MJDS is a well-established dance studio with over 350 students and a team of 15. We’re in an exciting season of growth, and we’re looking for someone to grow with us, someone who will bring fresh energy, bold ideas, and genuine care to every aspect of the community experience.

As the Community & Experience Coordinator, your main role and responsibilities will include:

• Build and maintain genuine relationships with current and prospective families, delivering above-and-beyond service in every interaction.
• Actively seek and create new leads (e.g. through outreach, partnerships, referrals, events), follow up enquiries, provide information, and manage the onboarding experience through DanceStudio-Pro.
• Welcome students and families in person, via phone, and email. Surprise and delight with personal touches, notes, shoutouts and celebrations.
• Host studio tours, attend community events, coordinate open days and taster weeks to drive enrolment.
• Maintain accurate records in DSP, follow up trials and enquiries, coordinate communication campaigns with our internal marketing systems.
• Work alongside our CVO and team to ensure families feel seen, supported and included. Contribute to a culture of warmth, professionalism and growth.
• Support marketing campaigns and Facebook groups, liaise with local schools and community organisations, and brainstorm new ways to grow our reach.
• Ensure all Front Desk systems and practices (such as DanceStudio-Pro) are maintained and up to date.
• Maintain cleanliness, appearance, and organisation of the studio. Ensure studio equipment and props are well-maintained, scheduling repairs and replacements as needed.
• Handle errands for the Studio Owner, manage vendor files, invoices, retail ordering, and information. Open and close the studio, office, and retail space as required.

Note: There may be reasonable duties in addition to those listed in this position description.

You’ll thrive in this role if you;

• A True Desire to Serve: You prioritise service and client care, always aiming to provide the best experience by anticipating needs and adding a wow-factor to your interactions.
• Passion for Excellence: You go above and beyond on tasks, holding yourself to a high standard in every project. You quickly identify gaps and resolve them.
• Initiative and Problem-Solving: You have a strong ability to figure things out and think creatively to solve problems independently, acting swiftly to address challenges.
• Attention to Detail: You ensure every ‘t’ is crossed and ‘i’ is dotted, delivering projects to completion even when faced with curveballs.
• Ability to Prioritise and Multitask: You keep an eye on the big picture while creating order from chaos, meeting deadlines and managing a dynamic workload effectively.
• Tech Savvy: You quickly adapt to various platforms, including SmartTask, Trello, DanceStudio-Pro, MailChimp, and Google Drive, always seeking ways to improve their use or new technology for ease and efficiency. .
• Fabulous Communication Skills: You excel at maintaining relationships, taking personal responsibility for your actions, and connecting with people warmly and enthusiastically.
• Team Player: You thrive in a high-energy, fast-paced environment, enjoying the company of peers and being part of a close-knit team that works hard and has fun.
• Integrity and Confidentiality: You hold high integrity, maintaining confidentiality about customer information and handling tasks with professionalism.
• Flexibility and Involvement: You are willing to be involved in duties outside the office, such as concerts, presentations, awards nights, and student events, contributing to the broader studio community.
• Marketing and Sales Background (Desirable): While not required, a background in marketing or sales is highly desirable.
• Dance Experience (Plus): Dance experience is not required but is a plus.

Why join MJDS?

• Be part of a passionate, heart-led team who love what they do
• Make an impact in a well-established and growing dance community
• Work in a studio where magic, connection, and excellence are top priorities
• Enjoy ongoing development, career progression, and team events
• Help shape the future of a studio that’s already empowered thousands of young lives through dance

Details

Proposed Start Date: Immediate Start

Role Title: Community & Experience Coordinator

Employment Type: Permanent Full-time

Hours Per Week: 38 hours per week. Includes afternoons/evenings (approx 11:30am-7:30pm Monday to Thursday, and 9-5pm Fridays), which the occasional weekend required, as well as our big events.

Office Location: Cameron Park, NSW

Rate: TBD based on level of experience + Superannuation. Paid under the fitness award

Our company is growing and we’re looking for long term contracted team members to grow with us. This role is a permanent full-time position and open to more progression within the company for the right person.

If you feel this is an opportunity that will make your heart sing, please complete the following steps.

• 1 - Apply via this platform (indeed) with your resume
• 2 - Write a cover letter or create a short video of yourself addressing how you meet the selection criteria above and include it with your current CV in the application link above.

Job Types: Full-time, Permanent

Pay: $26.00 – $36.00 per hour

Benefits:

• Employee discount
• Employee mentoring program
• Professional development assistance

Ability to commute/relocate:

• Edgeworth NSW 2285: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High School (Year 9-11) (Preferred)

Experience:

• Marketing / Admin: 2 years (Preferred)

Work Authorisation:

• Australia (Required)

Work Location: In person