Customer Support & Reporting Coordinator

Toyota Finance Australia (TFA) is the country's largest automotive financier. Our past gives us credibility and knowledge. But it's what the future holds, and how we can make the world a better place, that excites us. It's not just about technology but what it can do for people.

In Australia there are two separate businesses: Toyota Motor Corporation Australia (TMCA) and Toyota Finance Australia (TFA). While we work closely together, TMCA focuses on vehicles and here at Toyota Finance Australia our priority is to provide finance, insurance and fleet management.

At TFA we're committed to empowering our customers to get into their new car and onto the road.

We're also passionate about, and committed to, our people. Our philosophy of Here To Move You represents our commitment to not only move our customers, but help our employees grow.

Your success at TFA is important to us, and we pride ourselves on a work culture that supports and rewards people.
From partnering with you to support your career growth, to providing you with opportunities to learn, improve, feel engaged and appreciated, we celebrate our people and the difference they bring.

We strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential.

We're working towards a future where we look out for each and our planet. Where we enrich lives with the safest and most responsible ways of moving. This is the kind of tomorrow we're imagining here at TFA.

Join us and help drive the future.

What you'll contribute

Are you an organised customer service or administration professional who enjoys working with systems, solving enquiries, and keeping high-volume processes moving accurately?

We're looking for a Customer Support & Reporting Coordinator to join our team and support the day-to-day administration of Toyota Fleet Management's (TFM) Connected Mobility products and services.

In this role, you'll work closely with internal teams, customers, and suppliers to process requests, coordinate orders, respond to enquiries, and help deliver a professional customer experience. You don't need to be a technical expert - we'll provide product and system training. What matters most is strong customer service, accuracy, organisation, and a willingness to learn.

This role is a permanent full-time role based at Grosvenor Place, Sydney

How you'll make an impact

• Process TFM Connected Mobility product requests and transactions accurately and within agreed timeframes.
  
• Support operational teams by investigating and helping resolve Connected Mobility invoice and billing enquiries.
  
• Coordinate product and service orders, track progress, and provide timely updates to customers, suppliers, and internal teams.
  
• Respond to customer and supplier enquiries in a professional, clear, and timely manner.
  
• Maintain accurate records and support day-to-day Connected Mobility operations in line with company policies and procedures.
  
• Work closely with Product, Fleet Sales, Operations teams, and external suppliers to support positive customer outcomes.
  
• Identify simple opportunities to improve accuracy, turnaround times, and customer experience

Your attributes

• Experience in Fleet or a related industry
  
• Experience in customer service, administration, operations support, order processing, contact centre, finance operations, logistics, or other high-volume transactional work.
  
• Strong attention to detail and pride in delivering accurate, timely work.
  
• Ability to manage multiple requests, priorities, and follow-ups in a busy environment.
  
• Clear written and verbal communication skills, with a customer-first approach.
  
• Confidence using Microsoft Office, especially Outlook and Excel, with the ability to learn internal systems and technology platforms.
  
• Practical problem-solving skills and willingness to ask questions when something is unclear.
  
• Fleet Technology product experience would be helpful, but is not essential.

Applications close 13th September 2026 . For any queries- please reach out to Shaista Khan, Talent Acquisition Partner

Life at Toyota & What we offer you

We pride ourselves on a work culture that supports and rewards people. From development programs to recognition programs, we make sure everyone at Toyota Finance Australia lives their best possible life. After all, our people are our greatest assets.

Toyota Australia is well-recognised for offering:

• Flexible hours and workspaces
  
• Career Development
  
• 26 weeks paid primary carers leave & 8 weeks paid parental leave for secondary carers
  
• Wellness facilities & Employee Assistance Program (private coaching available to you and your family)
  
• Paid volunteer days to support your community / Employee Community Grants Fund
  
• Employee Car Benefit Scheme

Building a great place to work

You're welcome to find out more by visiting our careers page: https://tfacareers.com.au/

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are happy to adjust the recruitment process for your accessibility requirements. Please contact us and let us know your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.

Toyota is an endorsed employer for all women. Please review the Work180 website for further information.

Come with us and help create the future