Enrolment and Support Officer

Join Faith to Make a Difference. 

Faith follows a Christian Worldview philosophy of education. We aim to provide a balance between intellectual, physical, emotional, relational and spiritual growth through our quality programs and learning activities.

To find out more about our wonderful School, please visit: https://www.faith.qld.edu.au.

At Faith, we go the distance.

Working at Faith:

Our Staff play an integral role to help students to fulfil their God-given potential. This acknowledges the importance of allowing academic, social and spiritual opportunities to grow. We believe it is our responsibility as an employee of Faith, to ensure every student has the opportunity to experience learning success.

About the role

The Enrolment and Support Officer (Prep to 6) is to monitor and action the daily operations of the school’s enrolment department in order to provide a full enrolment service to the school.  

This is a hands-on role, working within the team that manages the needs of the daily operational functions of the school.  

This role is expected to carry out all duties in a manner consistent with the principles and values of Faith CSDE and contribute positively to the aims and objectives of the school’s strategic and operational goals. 

Key responsibilities

The Enrolment and Support Officer (Prep to 6) will be responsible for, but is not limited to, the following:

• Enrolments: accurate processing, enquiries, applications, interviews, onboarding and withdrawals.

• Customer service: friendly, professional and caring support for families, students and staff.

• Withdrawals: manage the student offboarding/withdrawal process

• Communication: timely responses to phone calls, emails and enquiries.

• Data and recordkeeping: accurate student records and database management.

• Well-being: record and manage confidential wellbeing information appropriately.

• Reception and Student Services: professional front-office support and backup, and providing an outstanding customer service experience to Students, Parents and Families and Staff.

• Student & Family Communication: respond to parent and student enquiries in a timely and caring manner.

• Teamwork: working closely with Enrolments, Student Services, Marketing and other school departments.

• Organisation: managing competing priorities accurately and efficiently.

• School Events & Other Departments: assist the Events Department with school events such as Graduation, Awards nights and Professional development days.

• Continuous improvement: looking for ways to make processes easier and more efficient.

 About you

• Evidence of Australian Work Rights: Australian Passport or Birth Certificate.

• A current approved Blue Card (Working with Children Check) is compulsory.

• Proven knowledge and working experience in an administrative, business support or secretarial role.

• Exceptional administrative and communication skills.

• Advanced knowledge of Microsoft Office.

• Highly dependable with excellent organisational, planning and time management skills.

• Ability to use initiative and be decisive.

• Ability to work effectively as part of a team as well as act autonomously to achieve desired outcomes.

• A qualification in business administration is highly regarded but is not essential.

Additional Information

Faith and Community Expectations:
As a member of a Christian school community, the Enrolment and Support Officer is expected to:

• Support and model the school’s Christian ethos, values, and mission in all interactions.

• Demonstrate compassion, integrity, and care when engaging with students, families, and staff.

• Participate in staff devotions, prayer, and community activities where possible.

Child Safety: Faith Christian School is committed to child safety. All members of staff are required to comply with applicable child protection legislation and are responsible for ensuring that the School’s Child Safe policies, procedures and programs are at the forefront of all we do. As such, the successful applicant will be expected to satisfy child protection screening and adhere to the School’s Child Safe Policy and Code of Conduct.

Application Process: If you are interested in this role, please apply via the Apply Now button.

Please include:

• Cover Letter and Resume.

• Australian Work Rights (passport or Australian/N.Z birth certificate) and current Blue Card Evidence.

• A "Statement of Faith" (maximum one page in length).

Please Note: Only shortlisted candidates will be contacted. We thank you for showing interest in working with our School.

The School reserves the right to fill the position early by invitation or appointment, make an interim arrangement, extend the application date, or to re-advertise the position.