Intake & Scheduling Officer

Intake & Scheduling Officer

Full-Time Intake & Scheduling Officer (Fixed-Term Maternity Leave Cover, 6–12 Months)

Care Forward is one of Tasmania's largest and most respected Home Care providers. We are an innovative, values-driven organisation delivering high-quality home care services across the state. Our interdisciplinary team specialises in wellness, reablement, and restorative care, with over 20 years' experience supporting positive health and wellbeing outcomes for our consumers.

The Role

As the Intake & Scheduling Officer, you will play a key role in supporting consumers to access and receive quality home care services. You will be responsible for coordinating client intake processes, managing service schedules, and maintaining strong relationships with clients, carers, service providers, and referral agencies.

About You

You are a highly organised and client-focused professional who enjoys helping people and making a difference. You thrive in a fast-paced environment, can manage competing priorities, and take pride in delivering efficient and responsive support.

You are:

• Self-motivated, reliable, and professional
• Committed to a positive and inclusive workplace culture
• Flexible and resourceful with strong problem-solving skills
• Calm and composed in busy or challenging situations
• Honest and respectful in all professional interactions
• Committed to continuous learning and development

Highly Desirable

• Experience in rostering, scheduling, workforce coordination, or client services
• Previous experience within aged care, disability, health, or community services
• Strong customer service and relationship management skills
• Excellent verbal and written communication skills
• High level computer literacy, including Outlook, databases, and scheduling systems
• Understanding of wellness, reablement, and person-centred approaches
• Certificate III in Aged Care, Individual Support, Community Services, Business Administration, or equivalent experience

Accountabilities and Responsibilities – Core Functions

• Provide a professional and responsive intake service for new clients
• Coordinate and schedule home care services to meet client needs
• Maintain accurate client records and documentation
• Liaise with clients, carers, service providers, hospitals, and referral agencies
• Review services and support plans as required
• Respond to enquiries and incoming requests for support
• Monitor service delivery and escalate issues where appropriate
• Support compliance, quality improvement, and organisational processes
• Maintain confidentiality and privacy of client information
• Deliver exceptional customer service at all times

What We Offer

In return for your contribution, we offer a supportive and rewarding work environment that values employee wellbeing, development, and work-life balance.

• A fun, friendly, and energetic workplace with a strong and supportive team culture
• Comprehensive induction and ongoing support
• Access to professional development opportunities
• Flexible work arrangements to support work-life balance
• Salary commensurate with qualifications and experience
• Access to salary packaging benefits as a not-for-profit organisation
• A dynamic and collaborative team environment
• Proud recipients of the Tasmanian Community Achievement Award for Employer of Excellence in Aged Care

How to Apply

Please provide a cover letter (maximum two pages) outlining your suitability for the position and why you are interested in joining Care Forward, together with your current resume.

Questions?
Please contact our People & Culture Team on 1300 364 *** or email **@careconsultancy.com.au.