Hutcheon and Pearce

Service Advisor

Full-Time | Monday to Friday 

📍 Gunnedah, NSW

At Hutcheon & Pearce, we’re proud partners of the iconic John Deere brand and Australia’s largest family-owned John Deere dealership. We’re looking for a proactive and customer-focused Service Advisor to join our Gunnedah team.

In this role, you’ll be the key link between our customers, Service Technicians, and Service Manager, helping keep the workshop running smoothly while delivering exceptional service every step of the way. If you’re organised, enjoy building relationships, and thrive in a fast-paced environment, we’d love to hear from you.

What You’ll Be Doing

• Providing exceptional customer service and coordinating service enquiries
• Booking customer machines in for repair and maintenance work
• Preparing service quotations and repair estimates
• Opening, managing and closing work orders accurately and efficiently
• Keeping customers informed on the progress of their jobs
• Assisting with warranty and product improvement claims
• Supporting invoicing and ensuring repair order documentation is complete
• Maintaining service records, customer information and departmental reporting
• Tracking service department performance, productivity and key KPIs
• Supporting the Service Manager with the day-to-day administration of the workshop

No two days are the same, and you’ll play an important part in keeping our customers and service team moving.

Who Are We Looking For?

• A strong communicator who genuinely enjoys helping customers
• Highly organised with excellent attention to detail
• Confident using Microsoft Office, data entry systems and spreadsheets
• Able to manage multiple priorities in a busy environment
• Previous administration, service advisor or dealership experience will be highly regarded
• Mechanical or agricultural industry knowledge is advantageous
• Trade qualifications are welcomed but not essential

What We’ll Bring:

• Competitive hourly rate + penalty rates
• Participation in our monthly-paid Performance Bonus Scheme
• Ongoing training and career development opportunities
• Staff discounts on John Deere parts, merchandise and toys
• Exclusive discounts and cashback offers through our EH Work App
• A supportive team environment with a strong focus on growth and development

About Hutcheon & Pearce

Hutcheon & Pearce is the largest Australian family-owned John Deere dealership, proudly supporting customers across regional NSW for more than 70 years. With 20 locations across our footprint, we’re committed to delivering industry-leading equipment, exceptional after-sales support, and outstanding customer service across agriculture, construction, forestry and lifestyle industries.

Want More Information?

📧 recruitment@hutcheonandpearce.com.au 

📞 Zara Hebels | 0455 884 196

Resumes will be reviewed as they are received.

Apply today to experience the H&P difference! ✅

Hutcheon & Pearce are an inclusive employer. We strive to reflect the communities in which surround us, as a result we welcome and encourage applications from skilled people from all walks of life