Key Account Co-ordinator

Momentum is innovative, results-driven & customer focused. Our experienced consultants go out of their way to deliver effective recruitment solutions for both clients & candidates. Whether it be one off-hires, bulk recruitment, onsite workforce management or large vendor management models.

Our client, a global leader in Computers and Information Technology are looking for an expereienced Key Account Co-ordinator to work in the Head Office looking after corporate clients

The Successful Candiate will have:

• Excellent oral and written communication
• Excellent interpersonal skills
• Keen to details
• Ability to handle confidential and sensitive data and information
• Pro-active and customer-focused
• Must be able to work individually and within a team
• Must be resilient and flexible to change

Key responsibility of the role will include

• Ensure work is completed to meet service level agreements (SLAs) which would include investigating and addressing internal delays, communicating and coordinating with authorised service partners, counterparts and other departments that are involved in the fulfilment of the service.
• Responsible for investigating and addressing customer escalations received via email or phone and ensure response is provided within 24 hours from receipt.
• Responsible for reporting to TAM's, Team Lead and Manager any issues that are out of the norm or issues that needs immediate action. (i.e. system issues, spike of work volume, escalations from TAMs, account team, etc.)
• Responsible for accurately updating Key Account daily reports and sending this off timely to respective customers; Ensure SLA metric performance are accurately calculated, top drivers for SLA misses are analysed and action items are identified to address the drivers.
• Prevent customer call backs and escalations by proactively catching repeat calls and performing preventive and corrective control measures utilising service-related reports.
• Participate in weekly and/ or monthly conference calls with customer or the account team.
• Other minor tasks/projects assigned as required by Operations.

Desired Experience

• Working knowledge within the Service Delivery/Supply Chain/BPO
• Data & Trends Analyse
• Results Accountability
• Critical/Evolving Issue Management & Resolution

The Successful Candiate will have:

• Excellent oral and written communication
• Excellent interpersonal skills
• Keen to details
• Ability to handle confidential and sensitive data and information
• Pro-active and customer-focused
• Must be able to work individually and within a team
• Must be resilient and flexible to change

How to Apply

If this sounds like an opportunity you would be interested in, make sure to APPLY today.

For any questions, feel free to reach out to: ••••@momentumconsulting.com.au

Momentum is extremely passionate about providing equal employment opportunity for all. We are committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

Momentum is innovative, results-driven & customer focused. Our experienced consultants go out of their way to deliver effective recruitment solutions for both clients & candidates. Whether it be one off-hires, bulk recruitment, onsite workforce management or large vendor management models.