Account Director

About The Role

At Kinetic IT, we are focused on building genuine, long-term partnerships with our customers and delivering high impact, results focused services in complex enterprise environments. We are seeking an experienced Account Director to lead one of our large, strategic enterprise customer accounts, based 100% onsite in Perth, WA.

This is a high-profile leadership role with executive visibility, strategic account ownership and the opportunity to shape growth across a significant customer environment. You will be responsible for leading contracted services, managing commercial commitments and financial performance, strengthening senior customer relationships, and ensuring exceptional service outcomes.

Responsibilities will include:

Lead the strategic direction, performance and growth of a major enterprise customer account.Drive commercial outcomes, including profitability, contract performance and governance.Build trusted executive relationships and influence strategic customer outcomes.Navigate complex stakeholder environments, governance and escalations with confidence.Identify opportunities for account growth, innovation and service expansion.Champion high performing teams and foster strong collaboration across customers and internal stakeholders.

What you’ll bring to the table:

Proven experience leading IT service delivery across complex enterprise accounts within MSP, outsourcing or enterprise services environments.Strong commercial acumen, including contract management, P&L ownership and governance.Executive presence and credibility, with the ability to build trusted relationships at senior and C-suite level.Expertise navigating complex stakeholder environments, commercial negotiations and escalations.Proven leadership capability, including experience leading leaders and developing high performing teams.A customer focused mindset, balanced with commercial discipline and growth orientation.Experience leading change, transformation and continuous improvement initiatives.

About Kinetic IT

Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.

For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.

Be You, Create the Future

At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact.

With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond.

We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.

As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.

The Kinetic IT Difference

Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.

Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.

Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).

Celebrate together – Social events, cultural celebrations, end-of-year functions and more.

Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.

Other Perks- Access to our employee discounts platform, discounted gym membership and more.

How To Apply

Work with us as we bring technology to life. Apply today or send your CV direct to careers@kineticit.com.au.

You can learn more about our culture and crew online at https://kineticit.com.au/work-with-us/careers-at-kit/

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