Administration Support Officer

About the Role

Are you an organised, customer-focused administrator who enjoys keeping operations running smoothly? Horizons West is looking for an Administration Support Officer to provide practical, accurate and responsive support to our Bookings and Operations teams.

In this varied role, you will be a key point of support for day-to-day transport operations. You will help manage enquiries, verify timesheets and allowances, support reporting, coordinate administration tasks and contribute to smooth service delivery for customers, passengers, clients and internal teams.

This is a great opportunity for someone who thrives in a busy operational environment, takes pride in accuracy, and enjoys balancing administration, customer service and problem-solving.

Duties

• Manage the operations inbox, triage requests and track actions to completion.
• Support operations calls and respond to customer, parent and client enquiries.
• Verify timesheets and allowances, resolving or escalating discrepancies.
• Manage ticketing, on-demand service enquiries and lost property records.
• Support complaint and incident follow-ups, tracking actions and updates.
• Assist with route optimisation, reporting, charters, maps, signage and itineraries.
• Follow up purchase orders, process payments and support operational projects.

Skills, Qualifications & Experience

You will bring strong administration and customer service capability, along with the confidence to communicate clearly by phone and email. You are detail-focused, numerate and comfortable working with systems, reports and competing priorities.

• Strong administration and customer service skills.

• High attention to detail and confidence working with numbers.

• Intermediate Microsoft Office skills, particularly Outlook and Excel.

• Ability to prioritise competing deadlines and work autonomously with minimal supervision.

• Discretion and confidentiality when handling employee, customer and client information.

• A proactive, helpful and solutions-focused approach to supporting operational teams.

About Horizons West

Horizons West is part of Kelsian Group Limited, Australia’s largest integrated land and marine, tourism and public transport service provider with established international operations in London, USA and Singapore. As at 30 June 2025, Kelsian directly employs over 12,800 people and operates over 5,870 buses, 124 vessels and 24 light rail vehicles that delivered more than 383 million customer journeys over the last year.

Why Join Us?

• Be part of a respected transport business with the support of a global group.
• Enjoy a varied role where no two days are exactly the same.
• Work closely with supportive bookings, logistics and operations teams.
• Contribute to reliable transport services that support passengers, clients and communities.
• Build your skills across administration, customer service, reporting and operational coordination.

How to Apply

Click APPLY and fill in as much information as you can in the track record section of the application, paying close attention to each question.

We are requesting your resume and a cover letter explaining why you are the best person for this position.

Applications close by 5 pm on Friday 27th November 2026. 

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA+, people with disability and people from diverse cultural backgrounds.