Casual Admin Assistant

About Sky Accountants

Sky Accountants is a trusted, established accounting firm serving individuals, families, and businesses across Ballarat, Bacchus Marsh, and the surrounding Moorabool regions. We pride ourselves on delivering personalised, professional financial services in a welcoming and supportive environment. Our Ballarat office is the heart of our client-facing operations, and we're committed to building a team that reflects our values of integrity, community, and excellence.

Visit our website to learn more: https://skyaccountants.com.au/

What We Offer

• A supportive and collegial team environment in a well-regarded local firm
• Genuine work-life balance with flexible hours (15 hours over 2 or 3 days)
• Competitive remuneration
• Ongoing training and professional development opportunities
• The opportunity for regular, ongoing work with a growing firm

About the Role

We're seeking a warm, organised, and professional Admin Assistant on a casual basis to be the welcoming face and first point of contact for our Ballarat office. This is a vital role, ensuring clients feel valued from the moment they walk through our door or call us. You'll also provide administrative support to our accounting team and help keep the office running smoothly.

Key Responsibilities

Client Services & Front Desk

• Greet all clients and visitors warmly and professionally upon arrival
• Manage incoming calls, and directing enquiries to the appropriate team member
• Respond to general client enquiries via phone, email, and in person
• Schedule, confirm, and manage client appointments using practice management software
• Keep the reception area and meeting rooms tidy and well-presented

Administrative Support

• Manage incoming and outgoing correspondence, mail, and couriers
• Prepare, scan, file, and maintain client documents in line with firm procedures
• Assist with data entry and updating client information in the firm's database
• Process and receipt client payments as required
• Order and maintain office supplies and stationery
• Prepare meeting rooms including arranging refreshments for client meetings

Team Support

• Provide general administrative support to accountants and the management team
• Assist with preparation and collation of documentation for client tax returns and financial reports
• Support onboarding of new clients and maintenance of client engagement letters
• Assist with firm marketing activities including social media updates and client communications as required
• Assist with ATO and ASIC compliance tasks and client invoicing

About You

We are looking for someone who genuinely enjoys working with people and takes pride in creating a positive first impression. The ideal candidate will bring:

Essential

• Previous experience in a receptionist, administration, or customer-facing role
• Excellent interpersonal and communication skills, both verbal and written
• Strong organisational skills with the ability to manage competing priorities
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Reliable, punctual, and professional presentation
• High attention to detail and accuracy
• Ability to handle confidential client information with discretion

Desirable

• Experience in an accounting, legal, or professional services environment
• Familiarity with practice management or accounting software Xero

If you're enthusiastic, people-focused, and looking for a casual role that fits around your life, we'd love to hear from you!