Retail Supervisor

Company: Ten in the Box Pty Ltd t/a Dominos Cairns City

Location: Dominos, Cairns City, QLD, Australia

Contract Details: Full-time

Salary: $70,000 to $80,000

Experience: Minimum of 12 months in a similar role

Dominos Cairns is seeking a highly motivated and experienced Retail Supervisor to join our team in Cairns City, QLD. As a leading pizza chain in Australia, Dominos is dedicated to providing exceptional customer service and delicious food to our customers.

The successful candidate will be responsible for overseeing the day-to-day operations of the store, ensuring that all tasks and procedures are carried out efficiently and in accordance with company standards. Applicants must have a minimum of 12 months' experience in a similar supervisory role, along with strong leadership, communication, and organisational skills. The ideal candidate will demonstrate a proactive approach to problem-solving, the ability to lead and motivate a team, and a strong commitment to maintaining high standards of customer service and operational excellence.

Key Responsibilities:

• Ensure customer orders are prepared accurately and fulfilled promptly, maintaining high standards of food quality and customer satisfaction.
• Maintain a clean, organised, and safe store environment, ensuring compliance with all relevant health, safety, and hygiene regulations.
• Supervise, lead, and support retail staff to promote a productive work environment and ensure consistent performance in accordance with company standards.
• Oversee daily store operations, including opening and closing procedures, inventory management, and accurate cash handling.

• Ensure the store maintains a clean, organised, and hygienic environment in compliance with all relevant health and safety regulations.

• Facilitate the training and development of new team members by providing appropriate guidance, ongoing support, and performance feedback.

• Address customer complaints and resolve service-related issues professionally and efficiently, ensuring a high standard of customer satisfaction.

• Monitor sales performance and operational targets, implementing appropriate strategies to improve productivity and enhance store profitability.

• Collaborate with the Store Manager to plan and implement effective marketing and promotional initiatives to support business growth.

• Conduct regular inventory checks, monitor stock levels, and coordinate the timely ordering of supplies to ensure uninterrupted store operations.

• Foster a positive and productive workplace culture by encouraging teamwork, accountability, professionalism, and a strong work ethic among all team members.

 Requirements: 

• A minimum of 12 months' experience in a retail supervisory role or a similar position.

• Demonstrated leadership and communication skills, with the ability to effectively supervise, motivate, and support team members.

• Strong customer service skills, with a commitment to maintaining high standards of customer satisfaction.

• Proven ability to operate effectively in a fast-paced work environment while managing multiple responsibilities simultaneously.

• Sound knowledge of inventory management, stock control, and cash handling procedures.

• Availability and flexibility to work evenings, weekends, and other shifts as required by business operational needs.

• A strong interest in the food service industry and a commitment to delivering exceptional customer experiences.

• The ability to remain composed under pressure and manage challenging situations professionally, efficiently, and with sound judgement.

If you are a dedicated and experienced retail professional looking for a new challenge, we want to hear from you! Join the Dominos team in Cairns and be a part of a dynamic and growing company. We offer a competitive salary, ongoing training and development opportunities, and a supportive work environment. Apply now and take the next step in your career with Dominos Cairns City.