Senior Technology Solutions Specialist

Looking for details about our benefits? You can learn more about them by clicking HERE

This Is Helix. Powered by You.

At BMC Helix, we don’t do ordinary. We’re the AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.

We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.

We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.

We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.

Our SaaS Ops department focuses on delivering SaaS excellence and a great SaaS experience for our customers. We continuously grow by adding and implementing the most cutting-edge technologies and investing in Innovation! Our team is a global and versatile group of professionals, so if you’re looking for a place where your ideas will be heard - this is the place for you!

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

Performing a range of systems security-related activities including proactive monitoring, reactive support, and documentation of security incidents to support the SaaS Eco-System and ensure configuration management and security standards are appliedAnalysing security breaches and other security-related incidents to identify root causes and ensure systems changes are identified and assessed while escalating potential breaches to the SaaS Security TeamAnalyse, review and responding to security alerts and incidentsEnsure continuous compliance with policies, standards and best practiceGeneral security initiatives and risk assessments to improve the state of securityProactive monitoring of cloud-based Database Technologies and ensuring High AvailabilityHelix Cloud Service Monitoring using BMC Software Tooling via Alerting systemsPrimary point of contact for impact situations and escalation for wider team engagement.Ensure communications are taking place on regular intervals to customer/internal/external stakeholders.Provide Tier 2 level troubleshooting and isolation of application events.Ability to quickly assess the business and technical situation and enabled to make decisionsAdept at both English verbal and written communicationEnsure accuracy for all scheduled reports within Operations and proactively.Initiate corrective actions by opening tickets in the queue of the appropriate teams.Team player which includes mentoring and knowledge sharing across the team.Proactively identify opportunities for improvement and offer/create viable recommendations/options.

To ensure you’re set up for success, you will bring the following skillset & experience:

BS/BE degree in CS/EE or equivalent experienceExcellent written and verbal communication skillsStrong experience in Cloud services and other RDBMS software (i.e Oracle, PostgreSQL, & MySQL)Strong Knowledge of Security technologies and processesExperience in operating within complex cloud based environmentsMinimum of 5-8 years' experience in a cloud-based or IT industry equivalent.Emphasis primarily Kubernetes-K8, Rancher, Linux, Database MSSQL and Postgres.Troubleshooting skills with considerable depth and experienceExperience working at a Help Desk, Technical Call Center, NOC or equivalent environment.Knowledge and understanding of BMC-Remedy Products is an added advantageDirectory Service/LDAP, specifically Active Directory/SAML but not essentialNetworking experience desired: working knowledge of TCP/IP, SNMP, firewall, proxy, etc.Knowledge and understanding of BMC-Remedy Products is an added advantageITIL (Information Technology Infrastructure Library) foundation certification is a plus.

Why Work Here? Because You’ll Matter.

We’re not hiring for roles—we’re hiring for impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.

We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.

Make Your Mark At Helix

If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.

EEOC Statement

Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Helix maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.