Front Office Receptionist

About the role

As a Front Office Receptionist, you'll be involved in all aspects of our guests' stay. Our Front Office team is at the heart of the guest experience. From the moment a guest makes an enquiry or walks through our doors, through to the time they check out, we want them to feel genuinely welcomed, looked after and at home.

Key responsibilities

• Welcoming guests and providing friendly, professional service
• Checking guests in and out
• Managing accommodation enquiries and reservations
• Answering telephone and email enquiries
• Processing guest accounts and payments accurately
• Assisting guests with requests and resolving issues quickly
• Sharing your knowledge of Dubbo, including local restaurants, attractions and services
• Promoting Quest Dubbo and helping guests choose the right apartment for their stay
• Coordinating with our housekeeping and maintenance teams
• Assisting with meeting and conference facilities

About you

• Naturally friendly, welcoming and approachable
• Confident dealing with guests both face-to-face and over the phone
• Calm and solution-focused when problems arise
• Well organised and able to manage multiple tasks
• Reliable and willing to be part of a team
• Professionally presented
• Comfortable using computers and learning new systems
• A strong communicator with good attention to detail
• Passionate about providing excellent customer service
• Previous experience in hotel reception, accommodation, tourism, hospitality or customer service would be highly regarded

About us

Quest Dubbo is proud to provide our guests with a welcoming home away from home in the heart of Dubbo. We're a hands-on, supportive team where everyone plays an important role in delivering a great guest experience.