Therapeutic Worker - Chittaway Point

About The Glen for Men

The Glen for Men program is designed to treat a client in a holistic manner by addressing all their issues. This means that we treat the person (spiritually, mentally, and physically). We don’t just treat their addiction; we also look at things in their life that may be causing the addictive behaviours. Our program is about empowering people to take control of their lives, to live a good, fun life and to become active members of their families and the community.

Objective of your role

Therapeutic workers across The Glen Group supervise clients in line with routine and provide individual case management based on the ADARRN Model of Care. This means taking a strength-based, trauma-informed approach and linking clients with the appropriate stakeholders to address their underlying issues.

This role is a casual position where you will be required to workday, afternoon, overnight and weekend shifts.

Responsibilities

• Provide support and advocacy on behalf of the client
• Assist clients to complete administrative/application tasks. Including, but not limited to:
  • Client ID
  • Licences
  • Medicare Cards
  • Banking/bank cards
  • Centrelink
  • DCJ/housing/WDO applications
  • Resume writing and employment applications
• Effectively communicate with the case management team any identified client needs
• Support the CM team to manage appointments with specialists/clinicians
• Ensure client issues are not going unaddressed
• Build effective relationships with external services including mental health, primary health and community service providers and ensure coordination of these service
• Develop and maintain networks and co-operative relationships with stakeholders who work with The Glen residents for the benefit of The Glen residents.
• Attend external agency meetings and strategically bring knowledge/relationships back to The Glen to support clients and participate in quality improvement activities as required
• Attend training and mentoring with the clinical team 
• Support residents to maintain their place in the program at The Glen by following house rules and participating in the Daily Routine.
• Crisis management: Work collaboratively with management team in times of crisis, including communicating to staff, clients and the Board.
• Plan, organise and deliver activities (according to the daily routine), including running group therapy sessions for clients
• Ensure clients are complying with house rules at all times
• Assist clients exiting the program under a disciplinary discharge
• Ensure case notes based on observable behaviour and facts
• Complete shift reports in a timely manner
• Actively contribute to staff meetings, team development activities, performance initiatives and service development activities
• Understand and complete program risk assessments, including one-pagers for new activities

ABOUT YOUR ROLE

• Objective of your role: Support clients to identify their underlying issues & strengths and provide tools to help clients achieve their goals
• Your Supervisor: Operations Manager
• Location: Chittaway Point
• Conditions of employment: Per employment contract and The Glen’s policies and procedures
• Hours: Casual - The Glen is a 24/7 residential rehabilitation centre and requires staff members to be flexible – this includes morning, evening, sleepover and weekend shifts

Your skills

• Case Management experience
• Demonstrated leadership skills and the ability to communicate effectively with a range of stakeholders.
• Strong digital literacy, including proficiency in Microsoft Office and case management systems.
• Proven ability to identify problems, analyse information, and implement practical solutions.
• Excellent time management and organisational skills, with the ability to manage competing priorities.
• Ability to develop and maintain professional relationships that contribute to positive client outcomes.
• Sound understanding of risk management principles and practices.
• Exceptional attention to detail and commitment to accuracy.
• Strong negotiation and conflict resolution skills, particularly when managing complex client matters.
• Ability to adapt to new technologies and use digital tools effectively to support service delivery.

Remuneration

Negotiated based on qualifications & experience in line with SCHADS award