Therapeutic Case Manager - Wyong Creek

ABOUT THE GLEN FOR WOMEN

The Glen for Women’s program is designed to treat a client in a holistic manner by addressing all of their issues. This means that we treat the person as a whole (spiritually, mentally and physically). We don’t just treat their addiction, we also look at things in their life that may be causing the addictive behaviours.

Our program is about empowering people to take control of their lives, to live a good, fun life and to become active members of their families and the community as a whole.

Objective of YOUR ROLE

Therapeutic Case Managers across The Glen Group supervise clients in line with routine and provide individual case management based on the ADARRN Model of Care. This means taking a strength-based, trauma-informed approach and linking clients with the appropriate stakeholders to address their underlying issues.

This role is a full time, shift work position where you will be required to work day, afternoon, overnight and weekend shifts.

SKILLS, Experiences and attributes

• Minimum three years experience in case management or a related field.
• Demonstrated leadership capabilities and strong verbal and written communication skills.
• Proficiency in the use of Microsoft suite, client management systems, and technology-based tools.
• Ability to adapt to new technologies and use digital tools effectively to support service delivery.
• Strong problem-solving skills, with the ability to identify issues and implement effective solutions.
• Well-developed organisational skills, including the ability to manage workloads, prioritise tasks, and meet deadlines.
• Ability to build and maintain positive, collaborative relationships with external stakeholders that enhance client outcomes and support the client journey.
• Sound understanding of risk identification, assessment, and management.
• Demonstrated ability to effectively negotiate and manage complex client situations and challenges.
• Demonstrated commitment to teamwork, including supporting colleagues, sharing knowledge, and contributing to a positive workplace culture.

REMUNERATION

Negotiated based on qualifications & experience in line with SCHADS award.

next steps

To submit your application, please click ‘Apply Now’ by the closing date.

Please review attached Job description for more detail of the role.