Prestige Customer Service Administrator | Sydney

About Breguet, Blancpain And Glashütte Original

Exceptional service. Timeless craftsmanship.

This is a rare opportunity to work with three of Swatch Groups respected prestige brands Breguet, Glashütte Original, and Blancpain.

Founded in 1775, Breguet is synonymous with exceptional horology, innovation and timeless elegance. Blancpain, established in 1735, is the world's oldest watch brand and renowned for its dedication to mechanical watchmaking. With an uninterrupted heritage dating back to 1845, Glashütte Original represents the pinnacle of German watchmaking, combining traditional craftsmanship with innovative manufactory expertise.

A New Prestige Destination in Sydney

Anticipated to open in November 2026, Blancpain's first Australian boutique in central Sydney will also house a dedicated Prestige Customer Service Centre supporting Breguet, Blancpain and Glashütte Original.

As a Prestige Customer Service Administrator, you will deliver exceptional after-sales service to retail and wholesale clients, working closely with two Prestige Watchmakers to coordinate warranties, servicing, repairs and spare parts. You will connect clients, Watchmakers, boutiques, retailers and international Brand Headquarters, ensuring every interaction is managed with professionalism, accuracy and care.

Driven by excellence.

You will be responsible for the following

Delivering exceptional and personalised customer service to B2C and B2B clients via phone, email and internal systemsManaging enquiries relating to servicing, repairs, warranties, quotations, spare parts and product informationCoordinating repair administration and preparing estimatesMonitoring repair progress and proactively communicating updates and timeframesAssisting with basic diagnostics and product exchangesProcessing customer payments and maintaining accurate financial recordsLiaising with international Brand Headquarters regarding repairs, spare parts and service requestsManaging spare parts inventory and transactions using SAPMaintaining accurate customer, repair and inventory records

Building strong relationships with Brand General Managers, Watchmakers, boutiques, retailers and internal teams

About You

You are a highly organised, detail-oriented and service-driven professional who takes pride in delivering exceptional customer experiences. You enjoy building relationships, solving problems and managing multiple priorities with accuracy and care.

Watch industry experience is advantageous, but a genuine passion for watches, luxury and craftsmanship, together with a willingness to learn, will be highly regarded.

Previous experience in customer service, retail, hospitality or a client-focused B2C/B2B environmentExcellent communication, organisational and time management skillsStrong attention to detail and a solutions-focused approachExcellent computer literacy, including Excel, Word, PowerPoint and OutlookSAP experience is advantageousStrong numerical, administrative and problem-solving skillsThe ability to work both autonomously and collaborativelyA genuine interest in luxury watches and fine craftsmanship

Apply Now

Don't let a missing skill stop you from applying. If you are passionate about exceptional customer service, luxury craftsmanship and developing your knowledge within the world of fine watchmaking, we would love to hear from you.

Job Location: Sydney, Australia (New South Wales)

Company Address: The Swatch Group (Australia) PTY. LTD. 40 River Boulevard Level 3 Richmond, Victoria 3121 Australia