Customer Service Advisor | Longines Market Street

About Longines

Elegance is an attitude.

Since 1832, Longines has embodied the elegance of Swiss watchmaking. Established in Saint-Imier, Switzerland, we have built a legacy founded on tradition, innovation and sophistication. Renowned worldwide, we seamlessly blend heritage with contemporary sophistication, and we are represented globally through our ambassadors including Jennifer Lawrence, Henry Cavill and Kate Winslet.

Driven by excellence.

As a Customer Service Advisor, you will be a key point of contact for our clients throughout their after-sales journey, ensuring every interaction reflects the exceptional standards synonymous with the Longines name. From managing service estimates and repair updates to providing first-level technical assistance and ensuring the highest standards of quality upon completion, you will play an important role in delivering a seamless and personalised after-sales experience.

Experience within the watch industry is not essential, as comprehensive training will be provided. A genuine passion for watches, an appreciation for craftsmanship and a commitment to exceptional customer service will be highly regarded.

Deliver exceptional, personalised after-sales serviceBuild strong client relationships through proactive communicationManage estimates, repairs, service updates and follow-upAssess service needs and recommend appropriate solutionsProvide first-level technical assistance and develop product knowledgeConduct timepiece diagnostics and identify required repairsComplete quality control checks on serviced timepiecesProactively update clients on repair progress and delaysResolve client queries and provide effective solutionsComplete service administration and maintain accurate recordsSupport stock takes and inventory managementAssist the boutique sales team when requiredParticipate in ongoing product, brand and technical training

About You

You are a highly organised, detail-oriented and service-driven professional who takes pride in delivering exceptional client experiences. You have a genuine interest in watches and craftsmanship, with a passion for developing your product and technical knowledge.

Previous experience in customer service, retail or a client-focused environmentExcellent communication, organisational and interpersonal skills, with strong attention to detailProactive approach to client follow-up, problem solving and solutionsConfident with basic computer systems and eager to learnGenuine passion for watches, craftsmanship and the Longines brandPositive, collaborative attitude with full-time availability, including weekends and late-night trading

Apply Now

Don’t let a missing skill stop you. Research shows many people only apply when they match every single requirement. If you are passionate about exceptional client service, Swiss watchmaking and timeless craftsmanship, we would love to hear from you.

Job Location: Shop 2025, Westfield Sydney 91 Market St, 2000 Sydney, Australia (New South Wales)

Company Address: The Swatch Group (Australia) PTY. LTD. 40 River Boulevard Level 3 Richmond, Victoria 3121 Australia