Receptionist/Funeral Assistant

Holy Cross Funerals services the areas of Brisbane, Gold Coast, Sunshine Coast, Ipswich, Toowoomba and surrounds.  We take pride in helping to assist families at the death of their loved ones, to ensure that the funeral rites are conducted with dignity and with love.  For Christians, the funeral rites assist the family to farewell their loved one through worship, praise and thanksgiving for the gift of life now returned to God.  

Currently providing pastoral care for families of all Christian denominations for Redcliffe, Brisbane, Ipswich and Toowoomba, and expanding in the Gold and Sunshine Coast regions.

An opportunity now exists for a Casual Administration person who can also assist helping at Funerals to join the team at our North Brisbane location. This is a unique opportunity to provide the best funeral service to our client families.   

The successful applicant must possess a mature, caring and understanding nature, together with well-developed interpersonal skills. A high standard of presentation and communication is essential.

An ability to understand/have an interest in Audio and Visual presentations is essential as well as ability to adapt between different systems in Churches and Chapels. 

The successful applicant will have the ability to work within a busy team environment with limited supervision, have excellent time management and strong administration skills.  

Key Duties include:

• General funeral administrative services (including phone, email and correspondence) delivered in a timely, professional and respectful manner
• Process funeral arrangements
• Produce Order of Service Booklets
• Supporting Office processes and administrative workflows to ensure efficient service delivery and positive stakeholder experiences
• Assistance at Funeral Services
• Vehicle cleaning and driving of Funeral Vehicles - Hearses and Transfer Van
• Transfers of Deceased Persons from Hospitals, Nursing Homes and Residences
• Support to the families and attendees at a Funeral Service
• Frequent manual handling / lifting
• Maintain high standard of Personal Hygiene

 
 
 To be successful in this position, you will need to meet the following criteria:

• An ability to rapidly acquire an understanding of the funeral service industry and its operations
• Receptive to on-the-job mentoring, direction and training to work part of a wider team
• An understanding of MS Word, Outlook, In Design, Canva, Publisher, PowerPoint and databases is useful
• Ability to work professionally, showing respect to the public and wider community across a wide variety of cultures.
• Internal and external stakeholders are dealt with professionally, sensitively and in accordance with organisational values
• Ability to work under pressure and maintaining great attention to detail while at the same time, being warm, approachable and friendly.
• Hold a current and unrestricted full driver's licence.
• A willingness to work within the Mission and Vision of the Catholic Church.

 
The successful candidate will also need to submit to a national criminal history/police check, possess a current Working with Children (Blue) Card and sign a Conduct Declaration.  

To apply for this position, please submit your full application through Seek including your current Resume, a Cover Letter introducing yourself and outlining your suitability and why you are looking for an administrative position within the Funeral Industry, names of (2) Referees as well as your Suburb.   

Applications close: Monday 07 September (we expect to start reaching out to candidates prior to that date).

Thank you but previous applicants need not apply.

The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children.  Our commitment to these standards requires that we conduct Working with Children Checks and background referencing for all persons who will engage in direct and regular involvement with children and young people (0 - 18 years) and/or vulnerable adults. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or vulnerable adults.