Membership Sales Concierge

Club Coops | Carseldine
 
Club Coops is looking for a confident, relationship-led Membership Sales Concierge to help more people discover, and become part of, one of Queensland's most established private health and racquet clubs.
 
This is a dedicated sales role at the centre of the Club's growth. You will own the prospective member journey from the first inquiry through to tour, follow-up and membership, creating an experience that feels personal, polished and distinctly Club Coops.

About Club Coops
 
Founded in 1979, Club Coops brings together premium fitness, wellness, racquet sports and hospitality within one connected private-club environment.
 
With 12 tennis courts, seven squash courts, a 24/7 gym, magnesium pool, more than 150 weekly classes, dedicated mind-body experiences and The Terrace café and social space, this is much more than a place to train. It is a community where members come to move, connect, recover and belong.

The opportunity
 
As Membership Sales Concierge, you will take ownership of incoming membership enquiries and proactively move each prospect through a considered, consultative sales process.
 
You will learn what each prospective member is looking for, bring the Club Coops experience to life through personalised tours and recommend the membership pathway that best suits their lifestyle.
 
Success in this role will come from your ability to build rapport quickly, follow up consistently, maintain an active sales pipeline and convert genuine interest into long-term membership relationships.

What you'll be responsible for

• Responding to telephone, digital and in-person membership enquiries

• Conducting engaging, personalised tours of the Club

• Understanding each prospect's goals, preferences and lifestyle

• Confidently presenting relevant memberships, products and services

• Managing an active sales pipeline and completing timely follow-up

• Maintaining accurate prospect activity and outcomes within the CRM

• Working towards agreed membership sales and conversion targets

• Supporting the growth of longer-term and Signature memberships

• Contributing to member retention and the overall member experience

• Collaborating with the wider fitness, racquet, wellness and hospitality teams

 
What you'll bring
 
You may already have membership sales experience within a health club, fitness or wellness business. Alternatively, you may come from another consultative sales or premium customer environment where relationships, follow-up and results matter.
 
You will also bring:

• Demonstrated experience working towards sales targets or performance measures

• The confidence to lead facility tours and ask for the sale

• A warm, professional and energetic communication style

• Strong follow-up habits and the ability to manage multiple prospects

• Experience using a CRM, membership platform or customer database

• Excellent organisation and attention to detail

• Content creation and social media skills, including the ability to produce engaging promotional content, will be highly regarded.

• A genuine interest in health, wellness, racquet sports or active lifestyles

• An openness to coaching, feedback and continuous development

Most importantly, you understand that strong sales performance and an exceptional customer experience should go hand in hand.

Why join Club Coops?

• Generous remuneration plus a performance-based sales bonus

• Complimentary Club Coops membership and access to premium facilities

• Ongoing sales coaching, development and opportunities to grow

• A varied product offering that gives you something meaningful to sell

• An established club with a strong legacy and an exciting next chapter

• A friendly, connected team across fitness, wellness, racquet and hospitality

 
The roster
 
The weekday roster is two early shifts, 9am to 5pm, and two late shifts, 11am to 7pm, plus every second Saturday. If you work a Saturday, you will have Friday off, or another weekday. 
 

Apply
 
If you know how to turn a great conversation into a lasting customer relationship, and want to represent a club experience people are proud to join, we would like to hear from you.
 
Please submit your resume and a short introduction outlining your sales experience, results and what attracts you to Club Coops.