NDIS Office Administrator / Client Support

About the role

You will work closely with our Support Coordinators, support workers and the NDIS team in a varied, hands-on role combining NDIS administration, participant support, rostering and basic support coordination assistance. You will be an important point of contact for our participants, families, support workers and other service providers and help keep the day-to-day operations of our NDIS service running smoothly.

Key responsibilities

• Responding to enquiries from potential participants, families, plan managers and Support Coordinators

• Assisting with new participant intake and gathering relevant information

• Preparing and maintaining NDIS service agreements and schedules of supports

• Maintaining accurate and up-to-date participant records

• Rostering support workers and coordinating shift changes and cancellations

• Matching support workers with participants based on skills, availability, language and participant preferences

• Communicating regularly with participants, families, support workers, plan managers, allied health professionals and other providers

• Assisting Support Coordinators with straightforward referrals, service bookings, provider follow-ups, quotes and reports

• Monitoring support worker documentation including NDIS Worker Screening, Blue Cards, First Aid, licences and other required documentation

• Assisting with support worker induction and administration

About you

• Previous administration experience in disability, community services, aged care or health

• Strong organisational skills and excellent attention to detail

• Good written and verbal communication skills

• Confidence speaking with participants, families and service providers

• The ability to manage competing priorities and frequent interruptions

• Good computer skills, including Microsoft Office and the ability to learn client management and rostering systems

• An understanding of the NDIS or the ability to learn quickly

• An understanding of privacy and confidentiality

• The ability to work independently while also being part of a busy team

• A respectful and culturally sensitive approach when working with people from diverse backgrounds

Requirements

• NDIS Worker Screening Check

• Working with Children Check (Blue Card)

• Current driver's licence

• NDIS Worker Orientation Module

About us

MFO is a well-established not-for-profit community organisation based in Southport. We work closely with culturally and linguistically diverse individuals, families and communities across the Gold Coast. Our services include NDIS supports, settlement support, employment and training programs, youth programs, domestic and family violence support and community development programs. Our NDIS team supports participants from a wide range of backgrounds, with a strong focus on providing culturally responsive and person-centred support.

Benefits

• A supportive and multicultural workplace

• An established NDIS team with experienced Support Coordinators

• A varied role where no two days are exactly the same

• Opportunities to develop your knowledge and experience within the NDIS

• Salary packaging benefits available through our not-for-profit status

• Convenient Southport location