Head Barista

About the role

Reporting to the Cafe Manager, you'll own everything coffee: quality in the cup, consistency across every shift, the machine, the grinders, the stock and the team behind the bar. This is a busy, high-volume site in the heart of Sydney Outlet Village, with peak service on weekends.

Key responsibilities

• Set and hold the standard on every coffee that leaves the bar

• Lead from the machine during peak service — calm, fast and accurate

• Manage stock control and ordering (coffee, milk, dairy alternatives, syrups, takeaway supplies) and keep wastage down

• Dial in grinders, run daily calibration and manage machine cleaning and maintenance schedules

• Train, roster support and mentor junior baristas and floor staff

• Take responsibility for opens, closes, cash handling and end-of-shift reporting

• Uphold food safety, WHS and cleanliness standards at all times

• Deliver genuinely warm customer service and build regulars in a centre full of repeat foot traffic

About you

• Minimum 2 years' experience as a barista in a high-volume venue, including time in a senior or lead role

• Confident on a multi-group machine with strong milk technique and consistent extraction

• Keeping calm under pressure — you keep the bar moving and the team steady when it's flat out

• Highly organised, with proven stock control, ordering and wastage management experience

• A natural leader who trains by example rather than by instruction

• Excellent communication and customer service skills

• Strong work ethic, reliable, punctual and takes ownership without being asked

• Current Food Safety / food handling certification (or willing to obtain)

• Available for weekend work — this is essential, not negotiable

• Full working rights in Australia