Administration Officer – Building & Planning

About Maranoa Regional Council: Maranoa Regional Council is an inclusive, proud and connected community, attracting and embracing opportunity to forge a strong future for generations to come. We support our individual communities to grow while building one strong connected region that partners with people, business and industry to thrive.

Discover the Maranoa Region:HOME - Roma Queensland

Why it is worth working at Maranoa Regional Council?

• Permanent, Full-Time Position
• Stream A, Level 4 - $74,956.17 per annum
• Maranoa locality allowance $72.00 per fortnight
• Work a 9-day fortnight with a Rostered Day Off.
• Access Long service leave after seven (7) years
• Five weeks of annual leave annually
• Ten weeks (full pay) paid parental leave, twenty weeks (half pay) paid parental leave
• Three weeks sick leave annually
• Salary sacrifice facilities (rural remote rent assistance, novated leasing, additional super contributions)
• Employee Assistance Program – free 24 hour nationwide confidential personal or work-related counselling services for employees and their families.
• Discounted Gym Memberships at PCYC and Snap Fitness
• Discounted Health Insurance through Bupa

About the Role

To provide administrative support within the Planning, Building and Development Services Team by assisting with customer requests, processing planning, building and plumbing development applications and correspondence, maintaining records and information databases.

Key Responsibilities

Planning, Building and Plumbing and Development Compliance

• Receive, monitor and process over the counter, written and telephone enquiries, complaints and applications relating to the functions of the team and provide informed advice.

• Compile and record development applications and approvals in print and electronic formats, including entry of current and historical records in Council databases.
• Maintain a high level of confidentiality in the handling of all applications, enquiries and complaints.
• Provide administrative support to the team, including processing correspondence, reports, notices and other documentation.
• Prepare statutory notices and correspondence relating to the functions of the team.
• Arrange meetings and inspections relating to the team's functions.
• Assist with the investigation of complaints and ongoing compliance matters, including inputting and maintaining information in Council registers and compliance files.
• Assist with the implementation of audits, campaigns and programs, including media communications, scheduling inspections and reporting activities.
• Assist with the upkeep, improvement and implementation of Council's information resources, including factsheets, guidelines, website information, media communications and policy development.
• Process application fees and refunds relating to relevant applications.
• Support and assist the team with the completion of strategic projects.

Customer Service

• Provide high quality, proactive customer service for internal and external Council customers via phone, email and in person.

• Enter customer requests received via telephone, email and in person and monitor and update with actions taken as required.
• Liaise with customers to provide updates and seek additional information where required.
• Monitor progress reports and assist the department with responding to and "closing out' customer requests.
• Maintain accurate records of customer requests within Council's Customer Request System.

Administration Functions

• Prepare and review a wide range of documents including reports, correspondence, forms and flyers as required by the department.

• Assist in the creation and maintenance of files whether electronic and/or hardcopy to ensure full audit compliance.
• Provide courteous and efficient administrative service to internal and external customers.
• Research and collate information, undertake legislative searches and compile data and statistics.
• Assist with the coordination and preparation of meetings and recording minutes.
• Contribute to the maintenance of Council's business systems including but not limited to Authority and Council's record management system.
• Perform administrative tasks to support departmental:
• o Workload scheduling (maintaining & updating calendars, meeting requests etc.)
• o Resourcing, including Departmental budget (requisitions and payments)
• Monitor and review Council Resolution correspondence and Action Status and follow up on outstanding items as directed by department leaders.
• Assist with project administration as required by department leaders.

For full details of this position, please ensure you download the attached Position Description, which provides the detailed responsibilities and required skills, experience and qualifications.

How to Apply:

• Covering letter stating why you are interested in the position.
• Current resume (CV).
• Address the questions presented in the application form.

Additional Information

MRC reserves the right to close or withdraw vacancies before the advertised closing date, or extend the closing date, without prior notice.

The preferred candidate must have the legal right to work in Australia and will be required to undertake a Criminal History Check and a pre-employment medical assessment to assess their ability to perform the genuine occupational requirements of the position.

For more information:

🌐 Website: www.maranoa.qld.gov.au
📞 Telephone: 13•• ••• 662

Maranoa Regional Council is an equal opportunity employer, and we encourage applications from candidates of all backgrounds. We actively support diversity and inclusion in our workplace